FAQs
What is the primary responsibility of the Team Leader, Operations?
The primary responsibility of the Team Leader, Operations is to supervise the day-to-day activities of a group of call center associates and ensure that performance metrics are achieved through coaching, motivation, and accountability.
What qualifications are necessary for this role?
Candidates should have at least one year of Team Leader experience, strong communication skills, the ability to coach and develop team members, and the capability to work under pressure and meet deadlines.
What type of team does the Team Leader supervise?
The Team Leader supervises a group of call center associates who perform either single or multiple related tasks within the operations.
How often should performance coaching take place?
Performance coaching should take place at a minimum on a weekly basis to ensure that performance metrics are achieved.
Are there opportunities for team activities or meetings?
Yes, the Team Leader conducts team meetings to facilitate communication and organizes team activities to promote a collaborative work environment.
Is this position flexible in terms of working hours?
Yes, the position requires a willingness to work a flexible schedule to accommodate the needs of the operations.
What does the Team Leader do when performance issues arise?
The Team Leader identifies performance-related issues, develops action plans for improvement, implements corrective actions, and may address employment termination if necessary.
Where is the location of this job?
The location for this job is in Cape Town, South Africa, specifically at 19 Hertzog Blvd, Cape Town, 8000.
What values does the Team Leader promote?
The Team Leader promotes the Concentrix values through their behavior and attitude and acts as an advocate for team members.
Does Concentrix offer equal employment opportunities?
Yes, Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, or disability status.