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Team Leader - Operations

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MetLife

6d ago

  • Job
    Full-time
    Senior & Expert Level
  • Data
    Banking & Finance

AI generated summary

  • You need strong data analysis, VBA skills, and project management experience. Effective communication, problem-solving abilities, and insurance industry knowledge are essential for success.
  • You will analyze data, develop VBA macros, create visualizations, manage projects, and drive process improvements while effectively communicating complex ideas and requirements.

Requirements

  • Ability to comprehend requirements and conceptualize data analysis and visualization
  • Strong data analysis and superior problem-solving skills
  • Strong PC Application Skills (MS Office, including PowerPoint and Advanced Excel)
  • Strong VBA and macro development skills
  • Working knowledge of Power Query
  • Proficient in Data & Business Analysis
  • Project Management Skills
  • Ability to communicate effectively both orally and in writing with various levels, including understanding, documenting complex ideas and requirements into actionable steps.
  • Related work experience with Insurance/Disability products.
  • Strong analytical and problem-solving skills required to work with customers of all levels of case complexity
  • Excellent communication skills - both written and oral with the ability to explain complex subject matter to both technical and non-technical audiences so that issues are understood quickly, and stakeholders are suitably engaged.
  • Ability to drive continuous process improvement including the development of new processes and systems

Responsibilities

  • Ability to comprehend requirements and conceptualize data analysis and visualization
  • Strong data analysis and superior problem-solving skills
  • Strong PC Application Skills (MS Office, including PowerPoint and Advanced Excel)
  • Strong VBA and macro development skills
  • Working knowledge of Power Query
  • Proficient in Data & Business Analysis
  • Project Management Skills
  • Ability to communicate effectively both orally and in writing with various levels, including understanding, documenting complex ideas and requirements into actionable steps.
  • Ability to drive continuous process improvement including the development of new processes and systems

FAQs

What are the primary responsibilities of a Team Leader in Operations?

The primary responsibilities include overseeing operations, data analysis and visualization, developing macros and VBA solutions, managing projects, facilitating communication among stakeholders, and driving continuous process improvement.

What skills are required for this position?

Required skills include strong data analysis and problem-solving abilities, proficiency in MS Office and advanced Excel, VBA and macro development expertise, knowledge of Power Query, and project management skills.

Is experience in insurance/disability products necessary?

Yes, related work experience with insurance and disability products is required for this role.

How important are communication skills for this position?

Excellent communication skills are crucial, as the role requires effectively conveying complex subject matter to both technical and non-technical audiences.

What does the company, MetLife, focus on?

MetLife focuses on providing insurance, annuities, employee benefits, and asset management services while aiming to help colleagues, customers, and communities create a more confident future.

What is the work culture like at MetLife?

MetLife promotes a collaborative and empathetic work culture, emphasizing purpose-driven initiatives and continuous improvement.

Are there opportunities for professional development?

Yes, MetLife encourages and supports professional development and continuous learning for its employees.

What software tools will I be using in this role?

You will be using MS Office applications, particularly PowerPoint, Advanced Excel, and Power Query, as well as leveraging VBA for automation.

Does this position require teamwork?

Yes, teamwork is essential as the role involves collaboration with various levels of staff and stakeholders to achieve operational goals.

What recognition has MetLife received?

MetLife has been recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024.

Finance
Industry
10,001+
Employees
1868
Founded Year

Mission & Purpose

We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux. Customers around the globe have told us they’re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life’s twists and turns. MetLife is committed to being that partner. That’s why we’re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We’ll be introducing new ways to meet our customers’ evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services. MetLife. Navigating life together. MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.