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Team Leader Sales

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Reliance Retail

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Agartala
    Remote

AI generated summary

  • You need FMCG retail sales experience, strong team-building skills, inventory control, customer service expertise, and the ability to optimize sales and visual merchandising.
  • You will support sales goals, manage inventory, enhance customer experience, train staff, oversee merchandising, monitor sales trends, and assist with complex customer inquiries.

Requirements

  • Sales
  • Fast-Moving Consumer Goods (FMCG) Sales
  • Retail Sales
  • Grocery
  • Braverages
  • Team Building
  • To support the department manager and ensure sales, profitability and Customer satisfaction of the Category managed under his/her Department
  • To achieve the revenue and gross margin per sq ft targets for the categories managed
  • To control inventory levels & shrinkage
  • To facilitate customer purchase decisions that lead to moving the customer satisfactorily up the value chain resulting in a higher average transaction value per customer
  • To optimize the store display stock and backstore inventory to increase the stock turns for the category
  • Increase margins and minimize expenses
  • To ensure that the team leaders and sales associates are trained and responsive to customer needs in order to set up a consultative sales environment
  • To ensure effective stock and visual merchandising including product placard/label, accurate and updated prices, special/periodic promotional offers, pointofpurchase promotional materials, sales planning etc
  • To oversee product shelf life management with a view to controlling store soilage and optimizing the SKU mix for the categories managed
  • Assist customers in locating products and answering more complex technical questions as escalations from the Sales Assistants; perform the role of a product specialist for customers that require advanced technical advice
  • Work closely with the materials/operations manager to ensure replenishment of store display and backstore stocks
  • To monitor sales figures visvis plan/forecast and interpret trends to facilitate inventory planning along with the Store Manager
  • Including sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
  • Ensuring all sales staff is trained and constantly updated w.r.t product knowledge, brand differentiations and overall competition around the catchments
  • Provide direct department supervision while monitoring completion

Responsibilities

  • To support the department manager and ensure sales, profitability and Customer satisfaction of the Category managed under his/her Department
  • To achieve the revenue and gross margin per sq ft targets for the categories managed
  • To control inventory levels & shrinkage
  • To facilitate customer purchase decisions that lead to moving the customer satisfactorily up the value chain resulting in a higher average transaction value per customer
  • To optimize the store display stock and backstore inventory to increase the stock turns for the category
  • Increase margins and minimize expenses
  • To ensure that the team leaders and sales associates are trained and responsive to customer needs in order to set up a consultative sales environment
  • To ensure effective stock and visual merchandising including product placard/label, accurate and updated prices, special/periodic promotional offers, pointofpurchase promotional materials, sales planning etc
  • To oversee product shelf life management with a view to controlling store soilage and optimizing the SKU mix for the categories managed
  • Assist customers in locating products and answering more complex technical questions as escalations from the Sales Assistants; perform the role of a product specialist for customers that require advanced technical advice
  • Work closely with the materials/operations manager to ensure replenishment of store display and backstore stocks
  • To monitor sales figures visvis plan/forecast and interpret trends to facilitate inventory planning along with the Store Manager
  • including sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
  • Ensuring all sales staff is trained and constantly updated w.r.t product knowledge, brand differentiations and overall competition around the catchments
  • Provide direct department supervision while monitoring completion

FAQs

What are the primary responsibilities of the Team Leader Sales?

The primary responsibilities include supporting the department manager to ensure sales, profitability, and customer satisfaction, achieving revenue and gross margin targets, controlling inventory levels, facilitating customer purchases, optimizing stock display, and training team members.

What skills are essential for the Team Leader Sales position?

Essential skills include sales expertise, experience in Fast-Moving Consumer Goods (FMCG) sales, retail sales proficiency, grocery and beverages knowledge, and strong team-building abilities.

How does a Team Leader Sales assist with inventory management?

The Team Leader Sales oversees controlling inventory levels, monitoring stock turns, managing product shelf life, and ensuring proper replenishment of display and backstore stocks.

What training is provided to the sales team?

The sales team receives training on product knowledge, brand differentiations, and competitive insights to ensure they are responsive to customer needs and capable of creating a consultative sales environment.

How does the Team Leader Sales facilitate customer satisfaction?

They facilitate customer satisfaction by assisting customers with product location, answering complex technical questions, ensuring effective stock and visual merchandising, and maintaining a consultative sales environment through team training.

How is performance monitored in this role?

Performance is monitored by tracking sales figures against forecasts, interpreting trends for inventory planning, and ensuring team completion of sales transactions and other responsibilities.

What is the role of the Team Leader Sales in product promotions?

The Team Leader Sales is responsible for overseeing effective stock and visual merchandising, including promotional materials, product placards, accurate pricing, and special offers to enhance customer engagement and sales.

What type of sales environment is expected from the Team Leader Sales?

A consultative sales environment is expected, where team members are equipped with the knowledge and skills to respond effectively to customer needs and facilitate higher transaction values.

Is there an opportunity for growth in the Team Leader Sales position?

Yes, there are opportunities for growth, as the role involves direct supervision, team leadership, and engagement in strategic planning, all of which can lead to higher positions within the organization.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.