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Team Leader – Selfridges



16d ago

  • Job
    Junior Level
  • Hospitality & Retail
  • Birmingham

AI generated summary

  • You need at least 1 year of retail leadership in a fast-paced environment, knowledge of KPIs like ATV, proactive leadership style, flexibility to support other stores, strong communication and relationship-building abilities, training experience, and motivation skills.
  • You will guide and engage your team to deliver excellent standards while creating a culture of support and recognition. You will ensure a safe and welcoming environment, fostering personal development and pride within the store.


  • A minimum of 1 years retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
  • Flexibility of approach that will allow you to support other stores in the area when needed.
  • Ability to build strong relationships and communicate clearly and effectively.
  • Experience of supporting employee training and development, and motivating teams to deliver their best.


  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
  • Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
  • Supporting our colleagues in an environment where everyone feels valued and welcome.
  • Creating a sense of pride within the store to ensure we are operating safely and legally.


What experience is required to be a Team Leader at Selfridges?

A minimum of 1 years retail (or similar) leadership experience is preferred, with working knowledge of KPI's such as ATV.

What is the role of a Team Leader in Selfridges?

The Team Leader is responsible for guiding and engaging their team to deliver excellent standards, creating a culture of learning and support, supporting colleagues, and ensuring the store operates safely and legally.

What qualities are important for a Team Leader at Selfridges?

The ideal candidate should have the ability to build strong relationships, communicate effectively, lead from the front, be flexible, and have experience in supporting training and development of employees.

Are there opportunities to support other stores in the area as a Team Leader at Selfridges?

Yes, flexibility of approach is required to support other stores in the area when needed.

The Global Travel Retailer

Retail & Consumer Goods
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.