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Team Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Southampton

AI generated summary

  • You must demonstrate proven leadership, digital confidence, conflict resolution skills, ability to multitask, and a flexible, growth-oriented mindset to lead teams through change effectively.
  • You will drive a selling culture, enhance team performance, utilize data for decisions, promote continuous improvement, and energize the team to deliver excellent customer service.

Requirements

  • A proven leadership track record and the ability to lead effectively through ambiguity.
  • Being digitally confident. Having an understanding of systems and have the ability to exploit them.
  • Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
  • Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
  • Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.

Responsibilities

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploit data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and work in partnership with the wider team
  • Energising your team to deliver first class customer service within a fast-paced environment

FAQs

What is the primary responsibility of a Foods Team Manager at M&S?

The primary responsibility is to lead the majority of the colleague population, assist in driving sales, commerciality, and service standards within the store.

Which stores are available for the Foods Team Manager position?

The available stores are West Quay, Eastleigh, Shirley, or Hedge End.

Is flexibility in working hours or departments required for this role?

Yes, flexibility to work across various departments is required, which supports career progression within the company.

What benefits can a Foods Team Manager expect at M&S?

Benefits include a 20% colleague discount, competitive holiday entitlement, discretionary bonus schemes, a Defined Contribution Pension Scheme, tailored induction and training programs, well-being support, parental leave policies, and a charity volunteer day.

What are the key accountabilities for the Foods Team Manager role?

Key accountabilities include driving a selling culture, raising team performance, using data for operational decisions, implementing continuous improvement, and delivering first-class customer service.

What kind of experience is required for this position?

A proven leadership track record, digital confidence, experience in having difficult conversations, the ability to juggle priorities, and adaptability to change are required.

How does M&S view diversity and inclusion within the workplace?

M&S is committed to building diverse and representative teams, ensuring everyone can bring their whole selves to work and be at their best.

Will support be provided during the recruitment process if needed?

Yes, candidates are encouraged to inform the recruitment team if they require any support or reasonable adjustments during the recruitment process.

What does M&S aim to achieve in the retail industry?

M&S aims to disrupt, innovate, and lead the industry into a more conscientious, inspiring digital era while transforming how teams work together.

Is there a possibility for part-time or job share opportunities in this role?

Yes, M&S offers a flexible/hybrid approach, including part-time or job share opportunities if meaningful to the candidate.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan