FAQs
What is the main responsibility of a Team Manager in Alexa Data Services?
The main responsibility of a Team Manager is to manage and monitor performance related to job or queue adherence, volume, and quality, while also supporting hiring and training of new associates and optimizing productivity.
How much experience is required for the Team Manager position?
A minimum of 5+ years of work experience is required, with at least 2+ years in a people management role.
What educational qualifications are needed for this role?
A Bachelor’s Degree in any stream or advanced college education, along with experience in a leadership or related position, is required.
Are there opportunities for process improvement in this role?
Yes, the Team Manager is responsible for identifying and helping implement process-related improvements using methodologies such as Kaizen, Six Sigma, or Lean.
What types of skills are preferred for this position?
Preferred skills include experience with process improvement tools, strong communication and organizational skills, leadership in coaching and performance management, and an interest in hiring and developing talent.
What kind of team dynamics can a Team Manager expect?
The Team Manager will lead a diverse team and work cross-functionally, building consensus on difficult issues while ensuring effective communication and collaboration.
Is experience in speech and language technology beneficial for this role?
Yes, experience with aspects of speech and language technology is considered beneficial for the Team Manager position.
Does the company provide accommodations for applicants with disabilities?
Yes, the company offers workplace accommodations or adjustments during the application and hiring process for individuals with disabilities.
What metrics will the Team Manager be tracking?
The Team Manager will track quality and utilization metrics to ensure productivity and performance standards are met.
What is the culture like at the company?
The company's inclusive culture empowers Amazonians to deliver the best results for customers and supports a collaborative environment.