FAQs
What are the key responsibilities of the Team Manager in this role?
The key responsibilities include managing job assignments, monitoring performance metrics, supporting hiring and training of new Associates, maximizing productivity through supervision and feedback, developing weekly work schedules, tracking quality and utilization metrics, providing feedback to direct reports, and implementing process-related improvements.
What qualifications are required for the Team Manager position?
A Bachelor’s degree (any stream) or advanced college education, along with at least 5 years of overall work experience, including 2 years as a people manager. Proficiency in verbal and written communication and experience in understanding performance metrics are also required.
Are there any preferred qualifications for this position?
Yes, preferred qualifications include experience with process improvement tools, the ability to lead diverse talent, strong organizational skills, a keen interest in hiring and developing people, leadership experience in coaching, and familiarity with speech and language technology.
How does the Team Manager communicate with the team and stakeholders?
Effective communication is essential for the Team Manager. They need to communicate regularly with direct reports, liaise with Program Management and global operations teams, and provide both formal and informal feedback.
Is experience with process improvement methodologies important for this role?
Yes, experience with process improvement methodologies such as Kaizen, Six Sigma, or Lean is essential for identifying and implementing process-related improvements.
What kind of metrics will the Team Manager track?
The Team Manager will track quality and utilization metrics, job or queue adherence, volume, and overall performance metrics.
Can I apply for this position if I have experience in a different industry?
Yes, relevant leadership and management experience from other industries can be considered as long as it meets the basic qualifications outlined for the role.
Will the Team Manager be involved in the hiring process?
Yes, the Team Manager will support the hiring and training of new Associates as part of their responsibilities.
What is the company culture like at ADCI HYD 16 SEZ?
The inclusive culture at ADCI HYD 16 SEZ empowers Amazonians to deliver the best results for customers, fostering a collaborative and supportive work environment.
Is there a specific focus on diversity in the hiring process?
Yes, the job description emphasizes the ability to lead diverse talent and work cross-functionally, highlighting the company's commitment to diversity and inclusion.