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Team Manager

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Waitrose & Partners

6d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • Coventry

AI generated summary

  • You must have experience supervising a team in a fast-paced, customer-focused setting.
  • You will guide and motivate your team, ensure excellent customer service, manage daily operations, optimize sales, maintain high standards, and promote continuous learning.

Requirements

  • Experience of supervising a team in a fast-moving, customer focused environment

Responsibilities

  • As Partners - members of the Partnership - it's our responsibility to ensure our success for the future.
  • We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible.
  • It's an ethos each and every Partner works by and you'll carry into your own role too.
  • As a Team Manager you'll be responsible for influencing, motivating and guiding a team whilst driving the shop forward.
  • You will contribute to the overall performance of our unique brand through exceptional shop keeping and line management skills.
  • You'll be a proactive role model for delivering superb customer service, overseeing the shop floor, to ensure our customers get the best experience.
  • At times you'll manage the entire day to day operation to optimise sales, profitability, customer satisfaction and minimising wastage.
  • Equally you'll promote a culture of continuous learning and delivering an outstanding Partner experience by unlocking their full potential.
  • You'll ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation.
  • You'll take responsibility for the operational activity.

FAQs

What are the main responsibilities of a Team Manager?

As a Team Manager, your main responsibilities include influencing, motivating, and guiding your team while driving the shop forward, ensuring exceptional customer service, managing day-to-day operations, optimizing sales and profitability, and promoting a culture of continuous learning and team development.

What experience is required for this role?

The required essential experience includes supervising a team in a fast-moving, customer-focused environment.

What kind of benefits do Partners receive?

Partners enjoy a unique benefits package that includes staff discounts, subsidized food in Partner dining rooms, discounts in local restaurants, subsidized learning, access to exclusive Partnership hotels, and much more.

Are there any background checks required for this role?

Yes, all successful candidates will undergo a 5-year reference check, a 5-year financial probity check, and a DBS check carried out through a third-party registered body.

Can I apply for this job if I have no supervisory experience?

No, supervisory experience in a fast-moving, customer-focused environment is essential for this role.

How do I know if the position is still available?

The position may close early if a high volume of applications is received, so it is recommended to apply as soon as possible.

Will I be responsible for managing the shop floor?

Yes, as a Team Manager, you will oversee the shop floor to ensure customers receive the best experience.

Is there any specific training provided for this role?

The role promotes a culture of continuous learning, implying that there will be opportunities for training and development.

How important is customer service in this role?

Delivering superb customer service is a key responsibility, and you will be a proactive role model for your team in this area.

What is the application process for this role?

Interested candidates should ensure they have an up-to-date CV and apply early, as vacancies may close if a high volume of applications is received.

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Waitrose & Partners

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.