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Team Manager Twilight

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Waitrose & Partners

16d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You must have experience supervising a team in a fast-paced, customer-focused environment.
  • You will lead and motivate your team, ensure excellent customer service, optimize store operations, maintain high merchandising standards, and promote continuous learning for all Partners.

Requirements

  • Experience of supervising a team in a fast-moving, customer focused environment

Responsibilities

  • As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.
  • As a Team Manager you'll be responsible for influencing, motivating and guiding a team whilst driving the shop forward. You will contribute to the overall performance of our unique brand through exceptional shop keeping and line management skills.
  • You'll be a proactive role model for delivering superb customer service, overseeing the shop floor, to ensure our customers get the best experience. At times you'll manage the entire day to day operation to optimise sales, profitability, customer satisfaction and minimising wastage. Equally you'll promote a culture of continuous learning and delivering an outstanding Partner experience by unlocking their full potential.
  • You'll ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation. You'll take responsibility for the operational activity.

FAQs

What are the main responsibilities of a Team Manager Twilight?

As a Team Manager Twilight, your main responsibilities include influencing, motivating, and guiding a team, overseeing shop operations, ensuring high levels of customer service, optimizing sales and profitability, and promoting continuous learning among team members.

What qualifications are required for this role?

The essential qualification required is experience in supervising a team in a fast-moving, customer-focused environment.

What benefits are offered to Partners in this role?

Partners enjoy a unique benefits package that includes staff discounts, subsidized food in Partner dining rooms, discounts at local restaurants, subsidized learning, and access to exclusive Partnership hotels.

Will there be any background checks prior to employment?

Yes, all successful candidates will undergo a 5-year reference check, a 5-year financial probity check, and a DBS check carried out by a third-party registered body.

Is there a specific timeframe for applying?

Yes, applicants are encouraged to apply early as vacancies may close early due to a high volume of applications.

What is the work environment like for this position?

The work environment is fast-paced and customer-focused, requiring strong leadership and operational management skills to ensure outstanding customer experiences.

Are there opportunities for professional development in this role?

Yes, the role promotes a culture of continuous learning, which aids in unlocking the full potential of team members.

What does the training process look like for new hires?

While specific training details are not listed, new hires can expect support in settling into their role and enhancing their skills to meet the company’s standards for customer service and operational efficiency.

Are there flexible scheduling options available?

The job description does not specify scheduling options; therefore, candidates should inquire about flexibility in hours during the application process or interview.

Is experience in retail management necessary for this position?

While the job description emphasizes the necessity of supervising experience in a customer-focused environment, it implies that retail management experience may be highly beneficial.

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Waitrose & Partners

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Retail & Consumer Goods
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.