FAQs
What are the primary responsibilities of the Team Member - Customer Service?
The primary responsibilities include providing quick and adequate resolutions to assigned cases, analyzing complaint trends, preparing root cause analyses (RCA), monitoring cases, and coordinating with business stakeholders to close cases end to end.
What specific knowledge is required for this position?
A thorough knowledge of banking is required, with a preference for candidates who have experience in the loan division.
What are the communication skills required for this role?
Good verbal and written communication skills are essential for effectively interacting with customers and stakeholders.
Is proficiency in Microsoft Office a requirement?
Yes, hands-on knowledge of Microsoft Office applications, particularly Excel, PowerPoint, and Word, is required.
What is the minimum educational qualification needed for this job?
The candidate must be a graduate or above.
How many years of experience are required for this position?
A minimum of 5 years of experience is required for this role.
What type of cases will the Team Member be handling?
The Team Member will be handling customer service cases, specifically those related to banking and loans.
Will there be opportunities for career growth in this role?
Yes, there are potential opportunities for career growth, especially as you analyze trends and present findings to senior management.