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Team Secretary / Ward Clerk

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Dorset HealthCare University NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must have excellent communication, admin, and organizational skills, Microsoft Office experience, and be able to handle contacts professionally. Audio typing and medical terminology knowledge is a plus.
  • You will support patient needs by managing office tasks, documenting meetings, pre-filling forms, handling calls, scanning documents, and completing a violence prevention course.

Requirements

  • Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
  • Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
  • You must have excellent communication skills in written and spoken English, administrative and organisational skills, with the ability to liaise with professionals at all levels.
  • Experience of using Microsoft Office, Word, Outlook and Excel are essential.
  • You will also have the skills to handle all contacts confidently with compassion, patience and professionalism, in person, via email and on the telephone.
  • For which experience of audio typing and medical terminology will be an advantage.
  • You will be required to undertake a Prevention and Management of Violence and Aggression course and it is a condition of your employment that you successfully complete all aspects of this course; if this is not achieved you will not be able to commence working in the post.

Responsibilities

  • Developing knowledge of the processes and the electronic systems used to ensure that patients' needs are met.
  • Taking a lead role in providing secretarial support to accurately pre-populate forms and document the meetings held on the ward into the patient records.
  • Organising the Ward office, by managing the telephone; keeping on top of the paperwork to include scanning and uploading patient documentation and liaising with patients and staff.
  • Undertaking a Prevention and Management of Violence and Aggression course and successfully completing all aspects of this course as a condition of employment.

FAQs

What is the role of the Team Secretary / Ward Clerk at Harbour Ward?

The Team Secretary / Ward Clerk provides administrative support within Harbour Ward, which is a male acute treatment ward, by managing paperwork, liaising with staff and patients, and ensuring that patient needs are met through effective communication and coordination.

Is previous experience necessary for this role?

Previous experience in a similar role/environment is advantageous, but not essential, as support and training will be provided for the successful candidate.

What qualifications are needed for this position?

Excellent communication skills in written and spoken English, administrative and organisational skills, and experience with Microsoft Office (Word, Outlook, and Excel) are essential for this role.

Will I need to undergo a background check?

Yes, employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which will be covered by the Trust.

What are the working hours for the Team Secretary / Ward Clerk position?

The job description does not specify working hours, so it is advisable to inquire directly with the Harbour Ward Manager for this information.

Is the position fixed-term, and can I apply if I currently work for the NHS?

Yes, this is a fixed-term role, and for those currently working within the NHS, the position will be offered on a secondment basis only, so permission to be released is required before applying.

What kind of training will I receive?

The successful candidate will receive support and training, including a Prevention and Management of Violence and Aggression course, which must be successfully completed to commence in the role.

How important is teamwork in this role?

Teamwork is very important, as the role involves working as part of a multi-disciplinary team to ensure patients' needs are met effectively.

Who can I contact for more details or an informal visit?

You can contact Shona Smith, the Harbour Ward Manager, at shona.smith22@nhs.net or by telephone at 01202 492439 for more information or to arrange an informal visit.

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Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.