FAQs
What is the primary responsibility of a Tech Support Engineer in this role?
The primary responsibility is to support and resolve problem reports from end users, manage incidents and fault requests, and collaborate with team members in the Bangalore office.
What educational qualifications are required for this position?
A full-time Bachelor's Degree is required, preferably B.Sc (CS), BCA, BE, or B.Tech.
How many years of experience is needed for this position?
A minimum of 2 years of relevant work experience in IT Support is required.
What operating systems should I be experienced with?
Strong experience with MAC OS and Windows systems is required for this position.
Is knowledge of cloud technologies necessary for this role?
Yes, basic knowledge of Azure Cloud workspace is necessary.
Do I need to have knowledge of Active Directory for this position?
Yes, basic knowledge of Active Directory user support is required.
What skills are essential for troubleshooting in this role?
Good troubleshooting skills are essential for efficiently resolving complex technical issues.
Are there specific work ethics expected from a Tech Support Engineer?
Yes, candidates are expected to show extreme work ethics and integrity, especially in defining the SLAs.
What is the work environment like for this position?
The role requires comfort in working from the office in a hybrid format.
Will I be involved in onboarding and offboarding employees?
Yes, you will be responsible for onboarding and offboarding employees as part of your role.