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Technical Account Manager, Google Cloud Consulting (English, French)

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Google

17d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Madrid

AI generated summary

  • You need a Bachelor’s in a technical field, 5 years in customer-facing roles, cloud operations experience, and fluency in English and French. Preferred: MBA, cloud architecture, and partner collaboration skills.
  • You will drive Google Cloud adoption by guiding implementations, advocating for customer needs, managing timelines, building C-Suite relationships, planning events, and developing best practices.

Requirements

  • Minimum qualifications:
  • Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  • 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  • Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.
  • Ability to communicate in English and French fluently in order to communicate with clients in the region.
  • Preferred qualifications:
  • MBA or Master’s degree in a Management, Technical, or Engineering field.
  • Experience as a Cloud Architect, DevOps Engineer, Technical Account Manager, or similar.
  • Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Ability to communicate in German or Portuguese fluently in order to support client requirements in the region.
  • Excellent communication, presentation, problem solving, and management skills, with the ability to translate business requirements into technological solutions.

Responsibilities

  • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
  • Advocate for customers needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
  • Develop relationships with key stakeholders particularly C-Suite and IT team to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
  • Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineers to ensure customer success during critical moments. Work with customers, support to guide issues and escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

FAQs

What is the minimum educational requirement for this position?

A Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience is required.

How many years of experience is required for the Technical Account Manager role?

A minimum of 5 years of experience in a customer-facing role is required.

Is it necessary to be fluent in any specific languages for this job?

Yes, fluency in both English and French is required to effectively communicate with clients in the region.

Are there preferred qualifications for this role?

Yes, preferred qualifications include an MBA or Master’s degree in a Management, Technical, or Engineering field, experience as a Cloud Architect or similar role, and experience collaborating with various stakeholders.

What types of cloud services will I be helping customers adopt?

You will help customers adopt Google Cloud services such as Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace, and many more.

What are the key responsibilities of the Technical Account Manager?

Key responsibilities include leading the implementation journey for customers, advocating for customer needs, developing relationships with key stakeholders, planning customer events, and developing best practices based on customer engagements.

Will I need to work with multiple teams across the organization?

Yes, the role involves engaging with diverse stakeholder groups and working across multiple teams to ensure customer success.

Does this position require travel?

The job description does not specify travel requirements; please inquire during the interview process for further clarification.

What should candidates expect during quarterly business reviews?

Candidates should expect to lead sessions that help understand a customer’s business and technical needs, allowing for better relationship development.

Is Google Cloud Consulting an equal opportunity employer?

Yes, Google is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of various factors such as race, color, and gender identity.

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