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Technical Analyst 1-Support

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Oracle

10d ago

  • Job
    Full-time
    Entry & Junior Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You need a bachelor's in computer science or related field, 0-2 years of support experience, SQL knowledge, strong communication skills, and readiness for shifts and on-call support.
  • You will investigate front-end applications, capturing data, applying fixes, testing workflows, and documenting activities while prioritizing tasks and collaborating with teams to resolve issues.

Requirements

  • A minimum of 0-2 year experience and a bachelor's degree including:
  • An academic qualification in computer science engineering, information systems, software engineering, or a related field.
  • 0-2 year experience in application support, client/customer support, incident management, problem management and change management.
  • Knowledge on SQL,
  • Readiness to work during the shift from 5.30PM to 2.30AM IST.
  • Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.
  • Prospective employees need to be ready to work in different shifts and provide on-call support.

Responsibilities

  • As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including capturing log files, querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycles. By prioritizing work based on severity, you will strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individual.

FAQs

What are the primary responsibilities of a Technical Analyst 1-Support?

The primary responsibilities include conducting investigations on front-end applications, capturing information, applying fix tools, shadowing end users, testing workflows, capturing log files, querying tables, updating database fields, cycling servers, and documenting notes and activities throughout the investigation lifecycle.

What qualifications are required for this position?

A minimum of 0-2 years of experience and a bachelor's degree in computer science engineering, information systems, software engineering, or a related field are required.

Is experience in application support necessary?

While not mandatory, 0-2 years of experience in application support, client/customer support, incident management, problem management, and change management is preferred.

What technical skills are preferred for this role?

Knowledge of SQL is preferred for this role.

What are the working hours for this position?

The working hours are from 5:30 PM to 2:30 AM IST, and employees need to be ready to work in different shifts and provide on-call support.

Does Oracle encourage diversity in hiring?

Yes, Oracle encourages candidates from all backgrounds to apply and is committed to expanding an inclusive workforce that promotes diverse insights and perspectives.

What kind of employee benefits does Oracle offer?

Oracle offers a highly competitive suite of employee benefits including flexible medical, life insurance, and retirement options, designed on the principles of parity and consistency.

Are there any accommodations available for individuals with disabilities during the hiring process?

Yes, Oracle is committed to including people with disabilities at all stages of the employment process and will provide accessibility assistance or accommodations as needed.

Is prior logging and database management experience required for the Technical Analyst position?

While prior experience is beneficial, it is not explicitly required. The role will involve tasks such as capturing log files and updating database fields, so a willingness to learn is important.

What is the company’s stance on equal employment opportunities?

Oracle is an Equal Employment Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status.

Information Technology & Services

Technology
Industry
10,001+
Employees
1977
Founded Year

Mission & Purpose

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world. At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.