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Technical Claims Manager

  • Job
    Full-time
    Senior Level
  • Legal
    Healthcare
  • Melbourne

AI generated summary

  • You need experience in Worker’s Compensation and Work Cover legislation, strong customer service and communication skills, coaching ability, and preferably a Bachelor of Law or related qualification.
  • You will provide technical guidance on complex Workers Compensation claims, assist employer clients, interact with legal firms, mentor team members, and participate in case conferences and conciliation.

Requirements

  • Experience within the Worker’s Compensation industry and in the application of Work Cover legislation
  • Ability to interpret and apply Accident Compensation Act
  • Fantastic customer service skills
  • Exceptional communication and interpersonal skills
  • Experience in client service role
  • Coaching, mentoring, and leadership skills
  • Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

Responsibilities

  • Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
  • Guiding, advising and assisting employer clients who require specialist technical assistance
  • Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
  • Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
  • Undertaking adverse decision quality revisions and endorsements
  • Completing case conferencing with Case Managers and attending claims review meetings when required
  • Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
  • Mentoring and coaching other members of your team

FAQs

What is the main responsibility of a Technical Claims Manager at Gallagher?

The main responsibility is to serve as the primary in-team specialist for technical claims and Workers Compensation knowledge, providing coaching and mentoring to claims staff on complex claims matters.

Is a Bachelor of Law Degree required for this position?

While a Bachelor of Law Degree and/or industry-related qualifications are ideal, they are not strictly required; however, relevant experience in the Workers Compensation industry is essential.

What will my role entail in relation to legal matters?

You will interact with and provide instructions to Legal Panel Firms on all pre-litigated and litigated matters, as well as provide updates to employers and other involved parties regarding litigated matters.

What type of professional development opportunities does Gallagher offer?

Gallagher offers a multitude of learning pathways and opportunities for ongoing education and development through both external and internal programs delivered by their claims training experts.

Do I need prior experience in Workers Compensation?

Yes, experience within the Workers Compensation industry and in the application of Work Cover legislation is required for this position.

What kind of employee benefits does Gallagher provide?

Gallagher provides a range of employee benefits including flexible work arrangements, paid parental leave, health insurance discounts, lifestyle leave, and access to the Gallagher Rewards Program among others.

What type of work environment can I expect at Gallagher?

You can expect a friendly, flexible, and inclusive working environment that promotes great team support and rewarding opportunities.

Is there an opportunity to take additional leave besides annual leave?

Yes, employees have the option to purchase additional Lifestyle Leave up to 2 weeks in addition to the 4 weeks annual leave.

How does Gallagher support employee wellbeing?

Gallagher provides mental health and wellbeing support for employees and their immediate family members, as well as a peer support program and corporate health insurance discounts.

Will I have the chance to coach or mentor others in this role?

Yes, mentoring and coaching other team members is an important aspect of the Technical Claims Manager role.

Finance
Industry
10,001+
Employees

Mission & Purpose

The reinsurance landscape is evolving. To compete in a global marketplace, our clients and carriers demand scale and breadth. And we’re rising to meet the challenges ahead. As we welcome Willis Re to the Gallagher Re team, we look forward to driving greater value by combining the knowledge and expertise of our two organisations. The new Gallagher Re is more than just bigger. It’s smarter, faster, and stronger. At Gallagher Re, client advocacy is at the heart of everything we do. We are here to help you face your future with confidence.