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Technical Claims Manager

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Gallagher Re

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Legal
  • Melbourne

AI generated summary

  • You need experience in Worker’s Compensation and Work Cover legislation, plus strong customer service, communication, and leadership skills. A Law degree or related qualifications are ideal.
  • You will provide technical guidance on complex Workers Compensation claims, interact with legal firms, mentor team members, and participate in case conferences and conciliations.

Requirements

  • Experience within the Worker’s Compensation industry and in the application of Work Cover legislation
  • Ability to interpret and apply Accident Compensation Act
  • Fantastic customer service skills
  • Exceptional communication and interpersonal skills
  • Experience in client service role
  • Coaching, mentoring, and leadership skills
  • Bachelor of Law Degree and/or Industry Related Qualifications will be ideal

Responsibilities

  • Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
  • Guiding, advising and assisting employer clients who require specialist technical assistance
  • Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
  • Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
  • Undertaking adverse decision quality revisions and endorsements
  • Completing case conferencing with Case Managers and attending claims review meetings when required
  • Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
  • Mentoring and coaching other members of your team

FAQs

What is the role of a Technical Claims Manager at Gallagher?

The Technical Claims Manager acts as a specialist in technical claims and Workers Compensation, providing coaching and mentoring to claims staff on complex matters, reviewing claims decisions, and liaising with legal parties regarding disputes.

What qualifications are preferred for this position?

A Bachelor of Law Degree and/or industry-related qualifications are ideal for the Technical Claims Manager role.

Is previous experience in Workers Compensation necessary?

Yes, experience within the Workers Compensation industry and the application of Work Cover legislation is required.

What kind of benefits can I expect from Gallagher?

Gallagher offers a range of benefits including flexible work arrangements, paid parental leave, health insurance discounts, employee recognition awards, and opportunities for ongoing education and development.

How does Gallagher promote diversity and inclusion?

Gallagher embraces diversity by recognizing employees' diverse identities and experiences and actively incorporates inclusion into the fabric of the organization. The company prohibits discrimination in all employment aspects and makes accommodations for individuals with disabilities.

Will I have opportunities for professional development?

Yes, Gallagher provides numerous learning pathways and opportunities for ongoing education and development through internal and external programs.

What is the overall culture at Gallagher?

Gallagher promotes a culture fueled by shared values, innovation, and collaboration, offering an environment that supports team members and encourages excellence.

Can I work fully remote in this position?

The position supports flexible work arrangements, including hybrid work, allowing for a combination of remote and in-office work.

How does Gallagher support employee wellbeing?

Gallagher prioritizes employee wellbeing through various programs such as peer support, mental health assistance for employees and their families, and wellness initiatives, including corporate health insurance discounts.

What type of claims will I be dealing with as a Technical Claims Manager?

You will be handling complex Workers Compensation claims, providing technical knowledge and guidance to clients and team members regarding these claims.

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Gallagher Re

Finance
Industry
10,001+
Employees

Mission & Purpose

The reinsurance landscape is evolving. To compete in a global marketplace, our clients and carriers demand scale and breadth. And we’re rising to meet the challenges ahead. As we welcome Willis Re to the Gallagher Re team, we look forward to driving greater value by combining the knowledge and expertise of our two organisations. The new Gallagher Re is more than just bigger. It’s smarter, faster, and stronger. At Gallagher Re, client advocacy is at the heart of everything we do. We are here to help you face your future with confidence.