Logo of Huzzle

Home

Matches

Explore

Manage

Technical Infrastructure Engineer

image

Alder Hey Children's NHS Foundation Trust

14d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Liverpool

AI generated summary

  • You must deliver top-tier support, resolve 3rd line incidents, manage projects, ensure data security, communicate effectively, analyze incidents, and maintain infrastructure and Active Directory.
  • You will manage 3rd line incidents, resolve complex IT issues, provide technical support, maintain infrastructure, and ensure data security while collaborating with team members and departments.

Requirements

  • Deliver top-tier technical support for our critical devices and systems.
  • Resolve complex incidents and escalations from our Desktop Support and Digital Senior Management teams.
  • Lead and support technical projects that drive departmental and Trust-wide initiatives.
  • Manage and resolve 3rd line incidents assigned by Digital Service Managers or escalated from Desktop Support, ensuring high-quality IT and communication systems for the Trust.
  • Promote best practices in information governance and data security.
  • Team Meetings: Share and receive Trust business highlights.
  • Service Desk Updates: Inform the service desk about active support calls and problems.
  • Technical Communication: Explain system architecture and issue resolution to non-IM&T Managers and technical details to IT peers and third-party specialists.
  • Incident Analysis: Manage complex incidents, analysing system files and reports to find solutions.
  • Reporting: Create reports for the Head of Technical Services based on technical/audit data.
  • Fault Resolution: Identify and resolve significant faults, liaising with other departments.
  • Incident Delegation: Manage and delegate 3rd line incidents to the Desktop Support team.
  • Specialist Advice: Offer advice to team members and Digital Services staff.
  • Device Management: Review workstation and device update statuses.
  • On-Call Participation: Resolve critical IT incidents autonomously.
  • Infrastructure Maintenance: Maintain the Trust’s Enterprise Infrastructure, including daily checks and security patching.
  • Active Directory Management: Maintain Active Directory, reviewing accounts and privileges regularly.

Responsibilities

  • Manage and resolve 3rd line incidents assigned by Digital Service Managers or escalated from Desktop Support, ensuring high-quality IT and communication systems for the Trust. Promote best practices in information governance and data security.
  • Share and receive Trust business highlights.
  • Inform the service desk about active support calls and problems.
  • Explain system architecture and issue resolution to non-IM&T Managers and technical details to IT peers and third-party specialists.
  • Manage complex incidents, analysing system files and reports to find solutions.
  • Create reports for the Head of Technical Services based on technical/audit data.
  • Identify and resolve significant faults, liaising with other departments.
  • Manage and delegate 3rd line incidents to the Desktop Support team.
  • Offer advice to team members and Digital Services staff.
  • Review workstation and device update statuses.
  • Resolve critical IT incidents autonomously.
  • Maintain the Trust’s Enterprise Infrastructure, including daily checks and security patching.
  • Maintain Active Directory, reviewing accounts and privileges regularly.

FAQs

What is the main purpose of the Technical Infrastructure Engineer role?

The main purpose of the role is to provide advanced technical support and incident resolution for critical devices and systems within Alder Hey Children’s NHS Foundation Trust.

What type of incidents will I be expected to manage?

You will manage and resolve 3rd line incidents assigned by Digital Service Managers or escalated from Desktop Support.

What kind of projects will I work on in this role?

You will lead and support technical projects that drive departmental and Trust-wide initiatives.

How does this role impact patient care?

Your efforts will directly support patient care by ensuring that IT systems run smoothly, which is essential for the overall functionality of hospital operations.

Will I be working as part of a team?

Yes, you will be part of a collaborative team of professionals dedicated to excellence in IT support.

What skills are essential for success in this position?

Strong analytical skills, planning and organizing abilities, and effective communication skills are essential for this role.

Will I have on-call responsibilities?

Yes, you will participate in on-call duties to resolve critical IT incidents autonomously.

Can you describe the type of communication expected in this role?

Communication includes sharing business highlights in team meetings, providing updates to the service desk, and explaining complex technical details to both non-IM&T Managers and IT peers.

What kind of infrastructure will I be maintaining?

You will be maintaining the Trust’s Enterprise Infrastructure, including daily checks, security patching, and Active Directory management.

Who can I contact for further information about this job?

For further details or informal visits, you can contact Paul Ingham, Head of Operational IT, at paul.ingham@alderhey.nhs.uk.

image

Alder Hey Children's NHS Foundation Trust

#AlderHeyFamily of over 4,000 colleagues who care for and treat over 450,000 children and young people each year.

Science & Healthcare
Industry
1001-5000
Employees
1914
Founded Year

Mission & Purpose

Alder Hey Children's Hospital provides specialized healthcare services for children and young people, including emergency care, surgeries, and various treatments. Their mission is to deliver outstanding, patient-centered care that enhances the health and well-being of children. They focus on offering high-quality, compassionate, and innovative services to meet the unique needs of their young patients and their families.