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Technical Operations & Insights Analyst

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Figma

19d ago

  • Job
    Full-time
    Mid Level
  • Data
  • San Francisco
    Remote
  • Quick Apply

AI generated summary

  • You should have 3+ years of experience, SQL proficiency, knowledge of statistical analysis, ETL job building, and the ability to present insights to non-technical stakeholders.
  • You will build data pipelines, support product insights, forecast staffing needs, measure AI processes, and collaborate with data teams on Product Support data structures.

Requirements

  • 3+ years of relevant experience
  • Proficiency in SQL and querying databases using tools like Tableau, Mode, Looker, or Zendesk Explore (we use Mode, Explore, and Hex)
  • A deep understanding of statistical analysis and data modeling techniques
  • Experience building complex ETL jobs
  • Proven track record of presenting technical findings to non-technical stakeholders
  • Experience problem-solving through issues that impact the customer and product support teams

Responsibilities

  • Build data pipelines that enable reliable, accurate, and timely data insights
  • Enable product support to capture customer, product, and team performance insights
  • Develop and maintain workforce capacity models to forecast staffing needs
  • Support the measurement of AI augmented support processes, including experiment design, metric design, and data pipelines
  • Collaborate with our data science and engineering teams to build, document, and manage our Product Support data structure and pipelines.

FAQs

Do we support remote work?

Yes, this role can be held remotely in the United States or from one of Figma's US hubs.

What are the key responsibilities of the Technical Operations & Insights Analyst?

The key responsibilities include building data pipelines, enabling product support to capture insights, developing workforce capacity models, supporting AI-augmented support processes, and collaborating with data science and engineering teams.

What qualifications are required for this position?

The position requires 3+ years of relevant experience, proficiency in SQL and querying tools like Tableau, a deep understanding of statistical analysis, experience building ETL jobs, and a proven track record of presenting technical findings to non-technical stakeholders.

Is experience in a technical SaaS company preferred?

Yes, experience supporting a technical SaaS company in a senior analyst capacity is considered an added plus for this role.

What tools does Figma use for data analysis and reporting?

Figma uses Mode, Zendesk Explore, and Hex for data analysis and reporting.

Is there a salary range for this role?

Yes, the annual base salary range for this role in Figma's San Francisco or New York hub is between $112,000 and $238,000 USD, with variations based on work location for remote roles.

What benefits does Figma offer to employees?

Figma offers equity, health, dental & vision insurance, retirement contributions, parental leave, mental health and wellness benefits, generous PTO, and a learning & development stipend, among other benefits.

Does Figma value diversity and inclusion?

Yes, Figma is committed to celebrating and supporting diverse thoughts, experiences, and opinions, and it is an equal opportunity workplace.

How can candidates request accommodations during the application process?

Candidates can request reasonable accommodations by reaching out to accommodations-ext@figma.com to ensure they have equal opportunities during the application and interview process.

What is required for successful candidates to present data findings?

Successful candidates should have a proven track record of presenting technical findings in an effective and tangible manner to non-technical stakeholders.

A design platform for teams who build products together.

Technology
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

Figma is a design platform for teams who build products together. Born on the Web, Figma helps teams create, share, test, and ship better designs from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page.