FAQs
Do we support remote work?
Yes, this role can be held remotely in the United States or from one of Figma's US hubs.
What are the key responsibilities of the Technical Operations & Insights Analyst?
The key responsibilities include building data pipelines, enabling product support to capture insights, developing workforce capacity models, supporting AI-augmented support processes, and collaborating with data science and engineering teams.
What qualifications are required for this position?
The position requires 3+ years of relevant experience, proficiency in SQL and querying tools like Tableau, a deep understanding of statistical analysis, experience building ETL jobs, and a proven track record of presenting technical findings to non-technical stakeholders.
Is experience in a technical SaaS company preferred?
Yes, experience supporting a technical SaaS company in a senior analyst capacity is considered an added plus for this role.
What tools does Figma use for data analysis and reporting?
Figma uses Mode, Zendesk Explore, and Hex for data analysis and reporting.
Is there a salary range for this role?
Yes, the annual base salary range for this role in Figma's San Francisco or New York hub is between $112,000 and $238,000 USD, with variations based on work location for remote roles.
What benefits does Figma offer to employees?
Figma offers equity, health, dental & vision insurance, retirement contributions, parental leave, mental health and wellness benefits, generous PTO, and a learning & development stipend, among other benefits.
Does Figma value diversity and inclusion?
Yes, Figma is committed to celebrating and supporting diverse thoughts, experiences, and opinions, and it is an equal opportunity workplace.
How can candidates request accommodations during the application process?
Candidates can request reasonable accommodations by reaching out to accommodations-ext@figma.com to ensure they have equal opportunities during the application and interview process.
What is required for successful candidates to present data findings?
Successful candidates should have a proven track record of presenting technical findings in an effective and tangible manner to non-technical stakeholders.