Technical Operations Manager

Waitrose & Partners

Nov 9

Applications are closed

Job
Full-time
Senior & Expert Level

Requirements

Experience in a Technical Operations Management position
Experience within product testing with a focus on continuous improvement and new product vision
Expert in food safety processes and regulatory food laws
Extensive technical experience within the food or non food industry
Excellent stakeholder management with the ability to make difficult decisions
Science or Food Science degree
Experience of auditing/audit standards management
HACCP Level 3
Relevant specialist training e.g allergens, microbiology, pesticide management, cosmetics
Experience in line management

Responsibilities

Food Safety Management Strategy - Define and implement product safety strategy based on own expertise, internal and external expert advice as it applies to Waitrose. Safe and legal trading for Waitrose
Internal and External Account Management - Lead and develop the technical relationship with key accounts to enable a food safety framework; Horizon Scanning, Surveillance, Ashbury, AIB auditing
Compliance Management and Training - Delivery of supplier and OB technical KPI reporting to manage risk and ensure compliance
Leadership - Lead and support a technical team using Partnership Values to develop their potential and deliver the Waitrose Quality and Technical Strategy
People Manager and Leader of a team - Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently
Identify and influence development of new and emerging legislative requirements
Product safety policy creation for food safety matters to ensure supplier compliance
Delivery of a risk assessed surveillance programme to manage brand reputation and ensure due diligence
Manage food and non food horizon scanning to ensure proactive management of emerging business risk
Delivery of Supplier Audit Programme, for food and non-food and associated policy framework
Expert advice for food safety processes for technical category teams, retail management and customer teams
Systems strategy within Waitrose Own Brand, ensuring ongoing improvements in data quality and performance
Support the delivery of an effective B2B, local and regional and exclusive branded compliance programme
Delivery of integrity and risk management framework for Own Brand including recommendations for Partner training on compliance
Crisis management to protect brand reputation and minimise risk to customers including leading product incidents for branded and own label lines, with follow up activity for own label incidents
Create the conditions for all Partners to thrive, make their best contribution and achieve their potential

FAQs

What is the salary range for the Technical Operations Manager position?

The expected salary range is £76,100 - £101,600 per annum, plus a car allowance.

Is this a full-time position?

Yes, this is a full-time position.

What is the contract type for this role?

The contract type is 12 months maternity cover.

When is the expected start date for this position?

The expected start date is February 2025.

What does the hybrid work model entail?

The hybrid role involves splitting your time between working from home and 1-2 days a week at the Bracknell Head Office.

What are the main responsibilities of the Technical Operations Manager?

Key responsibilities include defining and implementing food safety management strategies, leading compliance management and training, and managing supplier relationships.

What essential skills are required for this role?

Essential skills include experience in Technical Operations Management, expertise in food safety processes and regulatory food laws, and excellent stakeholder management.

Are there any desirable skills for this position?

Yes, desirable skills include a science or food science degree, experience with audit standards management, and HACCP Level 3 certification.

What benefits does the Partnership offer?

Benefits include hybrid working, 25 days of holiday, a defined contribution pension scheme, in-store discounts, health care cover, and a car allowance.

How can I apply for this position?

To apply, you need to complete an application form that includes a CV upload and answering application questions on the company's careers page.

What is the interview process like for this role?

The interview process is likely to include a two-stage process, and you'll be notified about any adjustments you might need to support recruitment.

Can I apply early for this position?

Yes, it is recommended to apply early as vacancies may close if there is a high volume of applications.

Waitrose & Partners

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Retail & Consumer Goods

Industry

10,001+

Employees

1904

Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.