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Technical Operations Professional

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LiveRamp

22d ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
  • Quick Apply

AI generated summary

  • You must be comfortable working Pacific Time hours, talking to customers on the phone, have a Bachelor's degree, and possess 1+ years corporate experience for this Technical Operations Professional role at LiveRamp.
  • You will work on solving technical challenges, managing ticket queues, and providing excellent customer service for well-known brands to ensure client satisfaction and company growth.

Requirements

  • Must be willing to primarily work in a standard Pacific Time ~9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability.
  • Comfortable talking to customers on the phone
  • Bachelor’s degree or equivalent
  • 1+ years working in a corporate environment

Responsibilities

  • Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.
  • Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
  • Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
  • Contribute towards building a great company.
  • Your team will:
  • The Technical Support Engineer team is responsible for resolving clients’ technical support tickets and while delighting our clients with excellent customer service.

FAQs

What are the primary responsibilities of a Technical Support Engineer in this role?

A Technical Support Engineer in this role will work to solve technical challenges, manage a ticket queue to provide technical guidance and troubleshooting, work with clients to ensure satisfaction and company growth, and collaborate with the Global Customer Support team.

What are the working hours for this position?

The typical working hours for this position are in a standard Pacific Time ~9am-5pm window, with some flexibility allowed. There may be occasional on-call or weekend availability required.

What qualifications are required for this role?

Qualifications for this role include a Bachelor's degree or equivalent, at least 1+ years working in a corporate environment, and comfort with talking to customers on the phone. Previous experience with advertising or marketing technology, SaaS support, and technical issue diagnosis is a plus.

What benefits are offered to employees in this position?

Benefits for employees in this position include working with talented and collaborative colleagues, catered meals, flexible paid time off, remote work opportunities, stock options, medical/dental/vision insurance, mental health support, fitness reimbursement, and a 401K matching plan.

Collaborating with the world's most innovative companies to build enduring brand and business value

Marketing & Advertising
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

LiveRamp is the data collaboration platform for the world’s most innovative companies. A leader in consumer privacy, data ethics, and foundational identity, LiveRamp sets the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust. LiveRamp provides the flexibility to collaborate wherever data lives to support various data collaboration use cases - within organizations, between brands, and across its global network. Hundreds of global innovators - from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders - rely on LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of first-party data while staying on the forefront of evolving compliance and privacy requirements.

Culture & Values

  • Above all, we do what’s right.

    We each have lofty career ambitions, but above all, we agree that our work is about helping our team and clients win, within the confines of what is legally and morally right. With this comes some simple maxims: we always view the world through the lens of our customers and do what’s best for them. We always prioritize what creates long-term value over our own personal ambitions. And we always operate within appropriate legal and moral guidelines.

  • We love our customers.

    Our customers are our reason for being. We seek to understand the world first through their eyes, recognizing that their success means our success. What does winning mean to our customers? What keeps them up at night? And how can we help? These are the essential questions we are maniacally focused on solving.

  • We say what we mean, and do what we say.

    We hold ourselves accountable for setting and achieving high goals. When we fall short, we take full responsibility, learn, and do better next time. Each of us is our own most vocal critic, yet one another’s most enthusiastic advocate—always reflecting on the thumb before pointing the finger.

  • We empower people.

    We believe that people perform best when given the power and freedom to do their jobs. The role of leadership is to set common goals and encourage people to work together to achieve them, not to micromanage. We respect the judgment of those closest to the work. We trust our people to do the right thing and avoid unnecessary rules and bureaucracy.

  • We respect people and respect time.

    We believe we have exceptional people—people that possess high character in addition to high intellect. We therefore have no tolerance for selfish, mean, or boorish behavior. Respecting people also means taking care of ourselves. We take time away from work to maintain our health and creativity. Wherever possible, we cut unnecessary bureaucracy, decision loops, and inefficient processes.

  • We get stuff done.

    We work in a dynamic industry and commit to getting things done—quickly. We prioritize progress over perfection: perfect is good, done is better. We also recognize that each of us brings a unique perspective and believe that moving quickly can't come at the expense of stifling diverse viewpoints. Yet once a decision is made, we agree to move forward without renegotiating the outcome. In short, we can disagree but must wholeheartedly commit.

Benefits

  • Flexible Paid Time Off

    We believe work is just one part of life. We encourage LiveRampers to take time off when they need to re-energize so they can ramp to their best selves.

  • Adjustable Work Schedule

    Whether at home or in an office, LiveRampers come to work ready to make an impact. They have flexibility to work when and where they need because they are empowered to get stuff done.

  • Growth Opportunities

    LiveRampers are empowered to live our values of committing to shared goals and operational excellence with support from mentors and talent enablement programs.

  • One Connected Team

    While we’re headquartered in downtown San Francisco, our teammates collaborate across the world, in Amsterdam, Boston, Little Rock, London, Nantong, New York, Paris, Philadelphia, Shanghai, Singapore, Sydney, Tokyo, and home offices across the globe.

  • Comprehensive Benefits

    We offer a complete wellness package: health insurance, dental and vision, mental health support, and fitness reimbursements, along with family leave, retirement savings plans, and more.

  • Remote Work Perks

    Our all-inclusive RAMP Remote program offers a generous home office stipend and ergonomic program to help LiveRampers do their best work from home.