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Technical Product Sales Coordinator

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Comcast

14d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Caloocan

AI generated summary

  • You need a High School Diploma/GED and 0-15+ years of relevant experience, depending on the specific role within the company.
  • You will manage contract compliance, mentor peers, ensure order accuracy, support customer interactions, navigate systems, and coordinate with teams for installations and process improvements.

Requirements

  • High School Diploma / GED
  • 10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

Responsibilities

  • Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
  • Embrace and champion new initiatives, systems and product offerings.
  • Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees.
  • Review contract details and validate services ordered through customer contact, to ensure accuracy.
  • Proactively identify opportunities for process/procedure improvement and recommend solutions.
  • Responsible for orders that require an advanced technical knowledge.
  • Support multi-location customers with multiple services at each site.
  • Serve as primary contact with identified customer IT/technical personnel/vendor/VAR.
  • Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs.
  • Responsible for SMB, Renewal, Restart/Merge, Transfer, National (local) and COT orders.
  • Responsible for orders from submission through OA, to scheduling and installation.
  • Responsible for in-flight changes based on eligibility requirements.
  • Responsible for updating customers on construction status when relevant.
  • Navigate through multiple systems to build, track and monitor orders.
  • Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
  • Meet scorecard productivity/quality metrics.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What are the primary responsibilities of the Technical Product Sales Coordinator?

The primary responsibilities include administering and coordinating Business Class customer orders, ensuring contract compliance, mentoring peers, reviewing order accuracy, interacting with customers and technical personnel, and overseeing the order process from submission through installation.

What is the required educational background for this position?

A High School Diploma or GED is required for this position.

How much relevant work experience is preferred for applicants?

The position welcomes candidates with varying levels of relevant work experience, including 0-2 years, 2-5 years, 5-7 years, 7-10 years, 10 years+, or 15 years+.

Is this position eligible for commission or bonus?

Yes, most sales positions are eligible for a commission under the terms of an applicable plan, while most non-sales positions are eligible for a bonus.

What skills are necessary for success in this role?

Necessary skills include a strong understanding of business processes, excellent communication abilities, technical knowledge of services, customer interaction, and the ability to navigate multiple systems efficiently.

Will I need to work irregular hours?

Yes, regular, consistent, and punctual attendance is required, including the possibility of working nights, weekends, and overtime as necessary.

Does Comcast promote diversity and inclusion in the workplace?

Yes, Comcast is committed to promoting inclusion and diversity and does not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected status.

What type of customers will I be supporting in this role?

In this role, you will support multi-location customers with multiple services at each site, including Small and Medium Business (SMB) accounts.

Are there opportunities for professional development and advancement?

Yes, employees are encouraged to embrace new initiatives, and there are opportunities for mentorship within the team, which supports career growth and advancement.

What benefits does Comcast offer to employees?

Comcast offers best-in-class benefits that include personalized options for physical, financial, and emotional support, as well as expert guidance and always-on tools designed to help employees care for themselves and those who matter most.

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.