FAQs
What is the main responsibility of a Technical Product Sales Coordinator (Wan Ops ON-net)?
The main responsibility is to administer and coordinate Business Class customer orders from submission through installation, with frequent customer interaction.
What qualifications are required for this position?
A High School Diploma or GED is required.
What is the expected experience level for applicants?
Applicants should have between 0-2 years to over 15 years of relevant work experience.
Are there opportunities for career growth within this role?
Yes, there are numerous career opportunities across various locations and disciplines at Comcast.
What types of customer interactions does this role entail?
The role involves both inbound and outbound customer interactions related to scheduling Business Class installs and updating customers on order status.
Does this position require technical knowledge?
Yes, this position requires advanced technical knowledge to manage orders effectively.
Are employees expected to work outside of regular business hours?
Yes, employees must be able to work nights, weekends, variable schedules, and overtime as necessary.
How does Comcast promote a diverse and inclusive workplace?
Comcast is committed to promoting inclusion and diversity, considering all qualified applicants without regard to race, color, religion, sex, and other protected bases.
What additional rewards can employees expect beyond base pay?
Most sales positions are eligible for a commission, while non-sales positions may qualify for a bonus. Additionally, Comcast provides comprehensive benefits to eligible employees.
Is there an emphasis on customer experience in this role?
Yes, employees are expected to prioritize the customer experience and actively contribute to feedback systems like the Net Promoter System.