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Technical Product Sales Coordinator (Wan Ops ON-net)

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Comcast

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Caloocan

AI generated summary

  • You need a High School Diploma/GED and 0-15+ years of relevant experience, depending on the specific role level within the team.
  • You will validate contracts, mentor peers, improve processes, manage customer orders, communicate with IT staff, and ensure timely installation while meeting productivity metrics and promoting inclusivity.

Requirements

  • High School Diploma / GED
  • 10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

Responsibilities

  • Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
  • Embrace and champion new initiatives, systems and product offerings.
  • Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees.
  • Review contract details and validate services ordered through customer contact, to ensure accuracy.
  • Proactively identify opportunities for process/procedure improvement and recommend solutions.
  • Responsible for orders that require an advanced technical knowledge.
  • Support multi-location customers with multiple services at each site.
  • Serve as primary contact with identified customer IT/technical personnel/vendor/VAR.
  • Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs.
  • Responsible for SMB, Renewal, Restart/Merge, Transfer, National (local) and COT orders.
  • Responsible for orders from submission through OA, to scheduling and installation.
  • Responsible for in-flight changes based on eligibility requirements.
  • Responsible for updating customers on construction status when relevant.
  • Navigate through multiple systems to build, track and monitor orders.
  • Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately.
  • Meet scorecard productivity/quality metrics.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  • Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer and learner experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services and learning.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

FAQs

What is the main responsibility of a Technical Product Sales Coordinator (Wan Ops ON-net)?

The main responsibility is to administer and coordinate Business Class customer orders from submission through installation, with frequent customer interaction.

What qualifications are required for this position?

A High School Diploma or GED is required.

What is the expected experience level for applicants?

Applicants should have between 0-2 years to over 15 years of relevant work experience.

Are there opportunities for career growth within this role?

Yes, there are numerous career opportunities across various locations and disciplines at Comcast.

What types of customer interactions does this role entail?

The role involves both inbound and outbound customer interactions related to scheduling Business Class installs and updating customers on order status.

Does this position require technical knowledge?

Yes, this position requires advanced technical knowledge to manage orders effectively.

Are employees expected to work outside of regular business hours?

Yes, employees must be able to work nights, weekends, variable schedules, and overtime as necessary.

How does Comcast promote a diverse and inclusive workplace?

Comcast is committed to promoting inclusion and diversity, considering all qualified applicants without regard to race, color, religion, sex, and other protected bases.

What additional rewards can employees expect beyond base pay?

Most sales positions are eligible for a commission, while non-sales positions may qualify for a bonus. Additionally, Comcast provides comprehensive benefits to eligible employees.

Is there an emphasis on customer experience in this role?

Yes, employees are expected to prioritize the customer experience and actively contribute to feedback systems like the Net Promoter System.

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.