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Technical Resource BCGEU - Hematology - Full Time



2d ago

  • Job
    Mid Level
  • Healthcare
  • Burnaby

AI generated summary

  • You must be a Registered Technologist with 3+ years of Hematology experience, including UAT and CAT testing, training, and SOP writing. Strong communication, collaboration, and computer skills are essential.
  • You will provide technical guidance, troubleshoot workflow issues, coordinate training, maintain high quality standards, and ensure compliance with accreditation standards in a Hematology laboratory setting.


  • Registered Technologist with CSMLS
  • 3+ years’ experience working in the department is required
  • Subject Matter Expertise for the discipline is required
  • Recent experience performing LIS UAT and/or LIS CAT testing for the department is required
  • Recent experience as a department trainer is required
  • Good communication and interpersonal skills
  • Demonstrated capability of performing work independently
  • Demonstrated experience working collaboratively with the team
  • Additional experience working on project teams, quality assurance or quality control programs is an asset
  • Experience writing SOPs for the department is an asset
  • Intermediate level of computer experience in MS Outlook, MS Word, MS Excel and/or EP Evaluator programs are an asset


  • Complete and maintain skills and expertise to support technologist in their responsibilities
  • Provide technical guidance and direction to team by assisting with interpreting testing and procedural protocols
  • Support problem solving and implement solutions in conjunction with Supervisor, Medical Scientific staff, Quality Resources etc. as appropriate
  • Maintain updated dialogue with the Supervisor on all relevant technical information pertaining to areas of expertise
  • Ensure high quality standards are met for quality control, quality assurance programs and continuous improvement initiatives. Considers and recommends improvements in methodology or workflow. • Troubleshoots workflow issues with regards to validation and external competencies to maintain daily turn-around time
  • Assist in coordinating training and orientation of new and existing staff in respective areas. Provide training input to the Supervisor and technical input into employee performance development
  • Develops and maintain Competency Assurance Program for existing staff
  • Organizes and delegates External Proficiencies for staff to perform
  • Submits EQA results and troubleshoots issues arising after submission • Adhere to DAP and ISO accreditation standards
  • Participate and support in the development and implementation of new methodologies, studies, workflow, and operational processes. Updates operational or technical manuals as required • Assist problem solving and troubleshooting processes • Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company
  • Observes and executes all laboratory safety and security policies and regulations, including location and use of safety equipment, evacuation routes, disposal of contaminated material
  • Maintains knowledge of safety/WHMIS and Environmental Health and Safety standards
  • Participates in related meetings (Discipline, project, protocol, decision making, etc.)
  • Apply LEAN principles to all benches, methodologies, and workflow changes
  • Works collaboratively with other sites to build Provincially standardized protocols and practices within LifeLabs
  • Supports and demonstrates Lifelabs’ vision (Caring, Knowledge, Action) and core values (Customer Focus, Accountability, Respect and Excellence).


What is the location of this job?

This job is located in Burnaby, BC, Canada.

What are the core accountabilities for the Technical Resource role?

The core accountabilities for the Technical Resource role include providing technical guidance and support to team members, maintaining quality control and assurance standards, troubleshooting workflow issues, coordinating training for staff, and participating in the development of new methodologies and processes.

What are the minimum hiring requirements for this position?

The minimum hiring requirements for this position include being a Registered Technologist with CSMLS, having at least 3 years of experience in the department, possessing subject matter expertise, recent experience with LIS testing and training, good communication skills, and the ability to work collaboratively with the team.

What are the employee benefits offered for this position?

The employee benefits for this position include participation in LifeLabs' group benefits plan, retirement savings plan contributions, vacation entitlement, employee wellness programs, and an employee giving program.

Is this a full-time role?

Yes, this is a full-time position.

Official account for LifeLabs, a leading diagnostic laboratory in Canada.

Science & Healthcare

Mission & Purpose

LifeLabs is Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor, and prevent disease. We support 20 million patient visits annually and conduct over 100 million laboratory tests through leading-edge technologies and our 6,500 talented and dedicated employees. We are a committed innovator in supporting Canadians to live healthier lives, operating Canada’s first commercial genetics lab and the country’s largest online patient portal, with more than 5 million Canadians receiving their results online. LifeLabs has been named one of Canada’s Best Employers (2021, 2022 and 2023) and Best Employers for Diversity (2022 and 2023) by Forbes and recognized for having an award-winning Mental Health Program from Benefits Canada. LifeLabs is 100% Canadian-owned by OMERS Infrastructure, the infrastructure investment manager of one of Canada’s largest defined benefit pension plans. Learn more at lifelabs.com.