FAQs
What is the primary responsibility of a Technical Service Representative?
The primary responsibility is to provide outstanding service to clients, ensuring their devices are functioning correctly and receiving top-notch service at all times.
What kind of training does Xerox provide for this position?
Xerox provides training by certified instructors, as well as online and in-house training to help technicians develop their electro-mechanical skills.
What are the key productivity goals for this role?
The key productivity goals include 5 gross calls per day, an efficiency rating of 50% or higher, response times between 2-4 hours, and keeping parts costs to a minimum.
Is electro-mechanical experience required for this position?
Yes, electro-mechanical experience is required, including skills in troubleshooting electrical circuits and understanding electrical schematics.
What are the physical requirements for this job?
The role requires the ability to lift 50 pounds, and involves walking, standing, squatting, bending, and driving for over 50% of the workday.
What does success look like in the first 60 days?
Success in the first 60 days includes completing new hire and technical training, understanding the company culture, meeting call load expectations, and independently completing service calls.
Are there growth opportunities within the company?
Yes, there are substantial growth opportunities for future career development within a supportive and collaborative company culture.
What benefits are offered to employees?
Benefits include full medical/dental/vision coverage, wellness credits, a company contribution to a Health Savings Account, 401k matching, paid time off, holidays, and personal days.
Is a valid driver's license required for this role?
Yes, a valid driver's license and appropriate insurance coverage are required, along with a Motor Vehicle Record being part of the background check.
What is the importance of time management skills in this position?
Superior time management skills are crucial as customers rely on technicians to meet deadlines and provide timely service.