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Technical Service Representative

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Xerox

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Engineering
  • Milan
    Remote

AI generated summary

  • You need electro-mechanical experience, time management skills, a valid driver's license, and the ability to lift 50 lbs while performing active tasks safely around electrical components.
  • You will provide excellent client service, repair devices using electro-mechanical skills, meet productivity goals, and maintain efficiency and minimal parts costs.

Requirements

  • Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
  • Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Responsibilities

  • Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.
  • Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
  • Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

FAQs

What is the primary responsibility of a Technical Service Representative?

The primary responsibility is to provide outstanding service to clients, ensuring their devices are functioning correctly and receiving top-notch service at all times.

What kind of training does Xerox provide for this position?

Xerox provides training by certified instructors, as well as online and in-house training to help technicians develop their electro-mechanical skills.

What are the key productivity goals for this role?

The key productivity goals include 5 gross calls per day, an efficiency rating of 50% or higher, response times between 2-4 hours, and keeping parts costs to a minimum.

Is electro-mechanical experience required for this position?

Yes, electro-mechanical experience is required, including skills in troubleshooting electrical circuits and understanding electrical schematics.

What are the physical requirements for this job?

The role requires the ability to lift 50 pounds, and involves walking, standing, squatting, bending, and driving for over 50% of the workday.

What does success look like in the first 60 days?

Success in the first 60 days includes completing new hire and technical training, understanding the company culture, meeting call load expectations, and independently completing service calls.

Are there growth opportunities within the company?

Yes, there are substantial growth opportunities for future career development within a supportive and collaborative company culture.

What benefits are offered to employees?

Benefits include full medical/dental/vision coverage, wellness credits, a company contribution to a Health Savings Account, 401k matching, paid time off, holidays, and personal days.

Is a valid driver's license required for this role?

Yes, a valid driver's license and appropriate insurance coverage are required, along with a Motor Vehicle Record being part of the background check.

What is the importance of time management skills in this position?

Superior time management skills are crucial as customers rely on technicians to meet deadlines and provide timely service.

Consulting
Industry
1001-5000
Employees

Mission & Purpose

Xerox is a global leader in workplace solutions, providing digital print technology, document management, and IT services to businesses of all sizes. Their mission is to continually drive innovation, simplifying work processes, and improving productivity through advanced solutions like AI, robotics, and IoT. Xerox aims to empower organizations by transforming how they communicate, connect, and work, helping them achieve efficiency and success in the digital era.