FAQs
What is the primary responsibility of the Technical Service Representative?
The primary responsibility is to provide advanced technical direction and assistance to customers regarding the use of the Automotive Refinish Coatings product lines and to facilitate account management with Sales.
What qualifications are required for this position?
Candidates should have 5+ years of technical experience in Automotive Refinish coatings, along with a high school education or equivalent experience, and must be a qualified Automotive Refinish spray painter.
Is travel required for this role?
Yes, extensive travel is required as part of the position.
What skills are necessary for this job?
Necessary skills include utilizing industry and product application concepts, understanding sales and R&D principles, providing technical guidance, advanced communication skills, and proficiency in Microsoft Office applications.
Will I be expected to train customers?
Yes, the role involves installing and commissioning paint systems at customer locations and providing training on the correct use of color tools and software.
What kind of account management activities will be involved?
The role will involve broad account management activities such as maintaining and creating new sales, facilitating orders, developing relationships with management, and resolving problems in conjunction with sales or technical personnel.
Are there opportunities to lead other staff members in this position?
Yes, the Technical Service Representative serves as a lead to lower-level technical service representatives, which includes prioritizing and assigning work.
Is there any specific software knowledge required for this role?
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other relevant applications is required.
Does Sherwin-Williams support equal employment opportunities?
Yes, Sherwin-Williams is an equal opportunity employer, ensuring all qualified applicants receive consideration without discrimination based on various protected characteristics.
What is the eligibility requirement to apply for this position?
Candidates must provide proof of right to work in the country for the role they are applying for, as it is a condition of any offer of employment.