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Technical Service Representative - Automotive Refinish Coatings (Cape Town)

  • Job
    Full-time
    Senior Level
  • Cape Town
    Remote

AI generated summary

  • You need 5+ years in automotive refinish coatings, high school diploma, spray painter qualification, PC skills, and the ability to communicate technical concepts and manage accounts effectively.
  • You will provide technical support, train customers on paint systems, manage accounts, solve problems, liaise with sales, and oversee stock management while guiding junior staff.

Requirements

  • 5+ years of technical experience in Automotive Refinish coatings.
  • High school graduate or equivalent education and experience. Qualified Automotive Refinish spray painter.
  • Utilizing industry and product applications concepts and procedures
  • Understanding of sales and research and development principles
  • Applying expert principles and practices within multiple service areas
  • Providing technical and line guidance and advice to improve quality and efficiency
  • Communicating advanced technical and operational concepts to facilitate sales
  • Working with all levels of personnel
  • Providing advanced technical customer service
  • Performing account management and sales activities
  • Prioritizing and assigning work
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required
  • Communicating with co-workers to provide and receive direction
  • Developing functional business relationships
  • Ability to learn continuously, independently and effectively

Responsibilities

  • Responds to comprehensive questions and concerns from the customer regarding product lines and general operations; operates under minimal supervision and solves comprehensive problems that require project management principles.
  • Provides technical direction and assistance to customers on the use of the product lines; operations involve multiple or complex locations, and the application of multiple technologies.
  • Installs and commissions paint systems at end user customers and provides training on correct use of colour tools and colour retrieving software.
  • Serves as an operational advisor to customers by applying advanced quality tools and analytical concepts to assist with improving product quality, efficiency, and line design; receives direction or guidance when required.
  • Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel when required.
  • Performs broad account management activities by maintaining and creating new sales, facilitating orders, developing relationships with all levels of management, and resolving problems in conjunction with sales or other technical personnel.
  • Is fundamental in the stock requirements and management at customer sites together with an appropriate level of understanding on internal logistics and its requirements.
  • Serves as a lead to lower-level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.
  • Performs other duties as assigned.

FAQs

What is the primary responsibility of the Technical Service Representative?

The primary responsibility is to provide advanced technical direction and assistance to customers regarding the use of the Automotive Refinish Coatings product lines and to facilitate account management with Sales.

What qualifications are required for this position?

Candidates should have 5+ years of technical experience in Automotive Refinish coatings, along with a high school education or equivalent experience, and must be a qualified Automotive Refinish spray painter.

Is travel required for this role?

Yes, extensive travel is required as part of the position.

What skills are necessary for this job?

Necessary skills include utilizing industry and product application concepts, understanding sales and R&D principles, providing technical guidance, advanced communication skills, and proficiency in Microsoft Office applications.

Will I be expected to train customers?

Yes, the role involves installing and commissioning paint systems at customer locations and providing training on the correct use of color tools and software.

What kind of account management activities will be involved?

The role will involve broad account management activities such as maintaining and creating new sales, facilitating orders, developing relationships with management, and resolving problems in conjunction with sales or technical personnel.

Are there opportunities to lead other staff members in this position?

Yes, the Technical Service Representative serves as a lead to lower-level technical service representatives, which includes prioritizing and assigning work.

Is there any specific software knowledge required for this role?

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other relevant applications is required.

Does Sherwin-Williams support equal employment opportunities?

Yes, Sherwin-Williams is an equal opportunity employer, ensuring all qualified applicants receive consideration without discrimination based on various protected characteristics.

What is the eligibility requirement to apply for this position?

Candidates must provide proof of right to work in the country for the role they are applying for, as it is a condition of any offer of employment.

Discover a career where you can Let Your Colors Show.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Sherwin-Williams is a company that operates in the paint and coatings industry, providing a wide range of products for residential, commercial, and industrial applications. The company's primary focus is on manufacturing and selling paints, coatings, and related products, including stains, varnishes, and surface preparation materials. Sherwin-Williams' overarching goal is to be a leading provider of quality coatings, offering innovative and sustainable solutions to protect and enhance surfaces. Their purpose revolves around providing customers with high-performance products, expert advice, and colour solutions to meet their painting and coating needs. Through their products and services, Sherwin-Williams aims to contribute to the aesthetics, durability, and sustainability of various structures and surfaces.

Benefits

  • (401(k) Plan) allows you to save money from your paycheck and earn employer matching contributions as a future source of income for retirement. It also allows you to become a shareholder of the Company and participate in its growth

  • Medical, dental and vision coverage

  • Life and accidental death and dismemberment (AD&D) insurance

  • The Balance 4 Well-Being program provides the opportunity to take online health reviews, receive health coaching, participate in online challenges and more

  • The Flu Shot Program pays for your annual flu shot each fall for you and your family