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Technical Services Manager Iberia

  • Job
    Full-time
    Senior Level
  • Healthcare
  • Barcelona
    Remote

AI generated summary

  • You must have a relevant bachelor's degree, field service experience in IVD, technical knowledge, project management skills, fluent in Spanish and English, and ideally based in Barcelona.
  • You will lead a team, ensure timely technical support, build customer relationships, manage inventory, report on services, coordinate installations, and ensure compliance with quality procedures.

Requirements

  • Bachelor's degree in a relevant field (e.g., biomedical engineering, clinical laboratory science)
  • Proven experience in field service or field applications management – ideally within the IVD industry
  • Strong technical knowledge of in vitro diagnostics equipment
  • Experience in project management, including planning, scheduling, and resource prioritization is desirable
  • Proven track record of leading field-based service teams
  • Excellent communication and interpersonal skills
  • Strong technical proficiency, problem-solving and decision-making abilities
  • Fluency in Spanish and English – written and verbal. Portuguese could be a plus.
  • Ideally based in Barcelona with ability to travel to customer sites

Responsibilities

  • Lead an impactful team of field service engineers and applications specialists. Recruit, coach, and develop our service talent.
  • Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base.
  • Coordinate the installation planning for our in vitro diagnostics systems in customer labs.
  • Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.
  • Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.
  • Provide support for public tenders and other revenue-generating activities, providing technical expertise.
  • Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.
  • Manage local inventory levels of spare parts and consumables
  • Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.
  • Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies

FAQs

What is the work schedule for the Technical Services Manager position?

The work schedule is standard, Monday to Friday.

Where is the position located?

The position is ideally based in Barcelona, Spain.

What qualifications are required for this role?

A Bachelor's degree in a relevant field, such as biomedical engineering or clinical laboratory science, is required.

What type of experience is preferred for applicants?

Proven experience in field service or field applications management, ideally within the in vitro diagnostics (IVD) industry, is preferred.

What languages are required for this position?

Fluency in Spanish and English, both written and verbal, is required. Portuguese could be a plus.

Will there be travel involved in this role?

Yes, there is an expectation to travel to customer sites as part of the role.

What are the key responsibilities of the Technical Services Manager?

Key responsibilities include leading a team of field service engineers, ensuring timely technical support and services, coordinating installations in customer labs, building customer relationships, and managing local inventory levels.

What benefits does Thermo Fisher Scientific offer for this position?

The company offers competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits.

Is project management experience necessary for this position?

While it is not strictly necessary, experience in project management—including planning, scheduling, and resource prioritization—is desirable.

What are the key qualities and skills needed for the role?

Key qualities include leadership experience, excellent communication and interpersonal skills, strong technical proficiency, problem-solving, and decision-making abilities.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.