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Technical Support

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Kyndryl

Jan 7

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Madrid
  • Quick Apply

AI generated summary

  • You need 0-3 years in Customer Service/Technical Support, experience with Cisco Nexus/IOS, F5 ASM/LTM, Cisco certification, and skills in network automation/scripting.
  • You will troubleshoot complex equipment and software, resolve escalated issues, provide technical support, perform IMAC activities, and ensure timely problem resolution within service agreements.

Requirements

  • 0-3 years of experience in Customer Service or Technical Support
  • Experience with Cisco Nexus and IOS technologies
  • Experience with F5 ASM and LTM configuration and troubleshooting
  • Cisco certified
  • Experience with network automation/scripting

Responsibilities

  • You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease.
  • Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
  • You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training.
  • With your passion for technology, you'll provide world-class support that exceeds customer expectations.
  • As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively.
  • You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
  • You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

FAQs

What is the primary responsibility of a Technical Support role at Kyndryl?

The primary responsibility is to provide exceptional technical assistance, troubleshoot complex equipment, software, and systems, and ensure customer issues are resolved efficiently and effectively.

What qualifications are required for this Technical Support position?

The required qualifications include 0-3 years of experience in Customer Service or Technical Support, experience with Cisco Nexus and IOS technologies, and experience with F5 ASM and LTM configuration and troubleshooting.

Is certification in specific technologies preferred for this role?

Yes, being Cisco certified and having experience with network automation/scripting is preferred.

What kind of training and development opportunities does Kyndryl offer for Technical Support employees?

Kyndryl offers extensive and diverse technical training, including cloud technology, and free certifications to enhance skills and expertise.

How does Kyndryl promote diversity and inclusion in the workplace?

Kyndryl fosters an inclusive workplace by welcoming individuals from diverse cultures, backgrounds, and experiences, and supports activation of an equitable culture through their Kyndryl Inclusion Networks.

What benefits does Kyndryl provide to support employee well-being?

Kyndryl offers a range of benefits that reflect the diversity of employees, support families, provide learning opportunities for certifications, and promote volunteering and giving through a company-wide platform.

What is the role of a Technical Support employee regarding customer installations and training?

Technical Support employees are responsible for assisting with customer installations and providing training on sophisticated products to ensure customers can use them effectively.

Can Technical Support employees advance to higher technical roles at Kyndryl?

Yes, there are opportunities for career advancement to advanced technical roles and beyond, allowing employees to grow their careers within the company.

What kind of issues will a Technical Support employee typically troubleshoot?

A Technical Support employee will troubleshoot desktop hardware and software issues, as well as complex equipment and systems related to customer needs.

How does Kyndryl view personal and professional development for its employees?

Kyndryl has a strong emphasis on personal and professional development, encouraging employees to maintain a growth mindset and actively drive their development.

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Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Consulting
Industry
10,001+
Employees
2021
Founded Year

Mission & Purpose

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.