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Technical Support Advisor with German

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Barcelona

AI generated summary

  • You should be proficient in German and advanced in English, have IT support experience, know Windows 10 and Office 365, be familiar with ITSM systems, and possess strong analytical skills.
  • You will assist users via phone, email, and chat, troubleshoot IT issues, manage requests in the ITSM system, collaborate with 2nd level support, and ensure efficient resolutions and user satisfaction.

Requirements

  • Proficient or native-level German and advanced English
  • Proven experience in 1st or 2nd level IT support, ideally in large company environments
  • Strong knowledge of Windows 10, Office 365, MS Teams, and IT troubleshooting
  • Familiarity with ITSM systems (ServiceNow preferred) and ITIL V4 processes
  • High attention to detail, analytical skills, and a customer-first approach
  • Willingness to learn, grow, and work collaboratively in a global team

Responsibilities

  • Your responsibilities will include providing assistance through phone, email, and chat
  • troubleshooting hardware and software issues
  • managing IT requests using the client’s ITSM system
  • with a focus on resolving issues at first contact
  • you’ll leverage internal knowledge databases
  • work in close collaboration with the client’s 2nd level support and external providers
  • ensure efficient issue resolution and user satisfaction

FAQs

What is the location for the Technical Support Advisor position?

The position is located in Barcelona, Spain.

Is this a full-time or part-time position?

This is a full-time position.

What languages are required for this role?

Proficient or native-level German and advanced English are required.

What type of support will I be providing as a Technical Support Advisor?

You will be providing 1st level IT support, including assistance through phone, email, and chat, troubleshooting hardware and software issues, and managing IT requests.

What is the work schedule for this position?

The work schedule is Monday to Friday from 11 AM to 7 PM, totaling 39 hours per week.

Is prior experience in IT support necessary?

Yes, proven experience in 1st or 2nd level IT support, ideally in large company environments, is required.

What IT systems should I be familiar with for this role?

Strong knowledge of Windows 10, Office 365, MS Teams, and familiarity with ITSM systems (preferably ServiceNow) and ITIL V4 processes are required.

What kind of training will be provided?

Full training on company systems and the project you’ll support will be provided.

Are there opportunities for career development?

Yes, there are career development programs, including specialized courses and language classes.

What benefits are offered with this position?

Comprehensive benefits include a competitive salary, performance-based incentives, relocation assistance, and career growth opportunities.

This company was establish to help professionals that has lost their job in regaining employment through collaboration!

Human Resources
Industry
1-10
Employees
2020
Founded Year

Mission & Purpose

Wibit Computer Services provides tailored IT solutions, including managed IT services, cybersecurity, and infrastructure support, designed to enhance the efficiency and security of their clients' operations. Their ultimate mission is to deliver high-quality, reliable technology services that enable businesses to operate smoothly and securely in an increasingly digital world. The company's purpose is to be a trusted partner in helping organisations optimise their IT systems and mitigate risks, ensuring they can focus on their core business objectives.