FAQs
What is the location for the Technical Support Advisor position?
The position is located in Barcelona, Spain.
Is this a full-time or part-time position?
This is a full-time position.
What languages are required for this role?
Proficient or native-level German and advanced English are required.
What type of support will I be providing as a Technical Support Advisor?
You will be providing 1st level IT support, including assistance through phone, email, and chat, troubleshooting hardware and software issues, and managing IT requests.
What is the work schedule for this position?
The work schedule is Monday to Friday from 11 AM to 7 PM, totaling 39 hours per week.
Is prior experience in IT support necessary?
Yes, proven experience in 1st or 2nd level IT support, ideally in large company environments, is required.
What IT systems should I be familiar with for this role?
Strong knowledge of Windows 10, Office 365, MS Teams, and familiarity with ITSM systems (preferably ServiceNow) and ITIL V4 processes are required.
What kind of training will be provided?
Full training on company systems and the project you’ll support will be provided.
Are there opportunities for career development?
Yes, there are career development programs, including specialized courses and language classes.
What benefits are offered with this position?
Comprehensive benefits include a competitive salary, performance-based incentives, relocation assistance, and career growth opportunities.