FAQs
What qualifications are required for the Technical Support Analyst position?
A Bachelor's degree is required, along with 5 years of experience in Server, Desktop, or Help Desk support. An MCSE certification is highly desirable, as well as knowledge of ITIL®.
What type of environment will I be providing technical support in?
You will be providing technical support primarily in a Windows 10 environment.
Is prior experience with Microsoft Office necessary for this role?
Yes, a strong working knowledge of Microsoft Office 365 (including Word, Excel, PowerPoint, OneDrive, and Outlook) is required.
Will I need to work with remote users?
Yes, you will be providing business support and technical assistance to Moody's associates both locally and remotely.
What are the key responsibilities associated with this role?
Key responsibilities include facilitating problem solving, serving as a liaison between IT and upper management, producing updates and reports, providing technical support, and coordinating with other support levels and vendors.
Are there opportunities for career progression within the Technology Services Group?
Yes, Moody's Technology Services Group continuously seeks talented individuals, offering exciting career opportunities in areas such as program management, business analysis, quality assurance, and more.
Is there a focus on customer service in this role?
Yes, the role involves heavy customer interaction, and you will need to solicit feedback to improve service levels and customer satisfaction.
What technologies will I need to be familiar with for this position?
You should have a strong working knowledge of Microsoft Windows 10 and Office 365, imaging software (such as SCCM/PXE), audio-visual technologies, network protocols, and mobile technology including Android and iOS.
Is Moody's an equal opportunity employer?
Yes, Moody's is an equal opportunity employer and encourages applications from individuals of diverse backgrounds.
Are accommodations available during the recruitment process?
Yes, reasonable accommodations are available upon request to meet the particular needs of individual candidates during any stage of the recruitment process.