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Technical Support Consultant

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
    Customer Relations
  • London

AI generated summary

  • You must have customer-facing experience, IT troubleshooting skills, knowledge of software installation, databases, and cloud infrastructure. Fluency in German and English, with a degree in computer engineering or related field, plus 2 years' experience in tech or fashion industry. Familiarity with PLM/PDM solutions and cloud infrastructure is a plus.
  • You will troubleshoot customer issues, collaborate with cross-functional teams, manage accounts, react to major issues, ensure system functionality, analyse problems, propose solutions, and achieve software proficiency.

Requirements

  • Skills:
  • Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
  • Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
  • Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.
  • Qualifications:
  • Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
  • Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.
  • Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Responsibilities

  • Resolve customer queries and issues promptly, adhering to SLAs.
  • Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
  • Manage complex customer accounts and understand their hardware and software setups.
  • React quickly to major customer issues.
  • Ensure system availability and functionality for customers.
  • Analyse complex problems and propose solutions.
  • Establish credibility with internal and external customers.
  • Achieve proficiency in Centric 8 software installation and functionality.

FAQs

What are the main responsibilities of a Technical Support Consultant?

The main responsibilities of a Technical Support Consultant include resolving customer queries and issues promptly, collaborating with internal teams to address bugs, managing complex customer accounts, reacting quickly to major customer issues, ensuring system availability and functionality, analyzing complex problems, establishing credibility with customers, and achieving proficiency in Centric 8 software installation and functionality.

What skills are required for a Technical Support Consultant role?

Skills required for a Technical Support Consultant role include expertise in customer-facing roles, strong IT troubleshooting skills, experience in software installation, database management, and cloud infrastructure, fluency in both German and English, and proficiency in additional languages is a plus.

What qualifications are necessary for a Technical Support Consultant position?

Qualifications necessary for a Technical Support Consultant position include a Bachelor's or Master's degree in computer engineering, IT, Fashion Design, or a related field, minimum of 2 years' experience in a similar role, familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

What does Centric Software offer to their Technical Support Consultants?

Centric Software offers competitive salary and comprehensive benefits package, a dynamic and collaborative work environment within an international team, and opportunities for professional growth and skill development in a rapidly evolving industry.

#1 PLM, Planning, Pricing and Inventory, Market Intelligence, Visual Boards for consumer goods businesses.

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Centric Software provides product lifecycle management (PLM), planning, pricing, and market intelligence solutions for businesses. Their platform helps companies streamline product design, development, sourcing, and pricing to maximise margins, reduce inventory, and increase efficiency. Centric Software's ultimate mission is to empower brands and retailers to drive go-to-market innovation and value creation through collaboration and sustainable practices. Their purpose is to transform the end-to-end process from concept to replenishment, enabling teams to bring consumer-centric products to market effectively.