You must have customer-facing experience, IT troubleshooting skills, knowledge of software installation, databases, and cloud infrastructure. Fluency in German and English, with a degree in computer engineering or related field, plus 2 years' experience in tech or fashion industry. Familiarity with PLM/PDM solutions and cloud infrastructure is a plus.

You will troubleshoot customer issues, collaborate with cross-functional teams, manage accounts, react to major issues, ensure system functionality, analyse problems, propose solutions, and achieve software proficiency.

IT & Cybersecurity

Customer Relations

United Kingdom

London

Centric Software provides product lifecycle management (PLM), planning, pricing, and market intelligence solutions for businesses. Their platform helps companies streamline product design, development, sourcing, and pricing to maximise margins, reduce inventory, and increase efficiency. Centric Software's ultimate mission is to empower brands and retailers to drive go-to-market innovation and value creation through collaboration and sustainable practices. Their purpose is to transform the end-to-end process from concept to replenishment, enabling teams to bring consumer-centric products to market effectively.

Technology

Centric Software

#1 PLM, Planning, Pricing and Inventory, Market Intelligence, Visual Boards for consumer goods businesses.

Retail & Consumer Goods

We are seeking a Technical Support Consultant to join our growing European team. You will play pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our European customers, you'll address their enquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Director of Customer Support EMEAR, you'll have ample opportunities to contribute to our team's success.Responsibilities:<ul><li>Resolve customer queries and issues promptly, adhering to SLAs.</li><li>Collaborate with R&amp;D, Services, and Pre-sales teams to address bugs and ensure project timelines.</li><li>Manage complex customer accounts and understand their hardware and software setups.</li><li>React quickly to major customer issues.</li><li>Ensure system availability and functionality for customers.</li><li>Analyse complex problems and propose solutions.</li><li>Establish credibility with internal and external customers.</li><li>Achieve proficiency in Centric 8 software installation and functionality.</li></ul>Skills:<ul><li>Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills</li><li>Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).</li><li>Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.</li></ul>Qualifications:<ul><li>Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.</li><li>Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.</li><li>Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.</li></ul>What We Offer:<ul><li>Competitive salary and comprehensive benefits package.</li><li>A dynamic and collaborative work environment within an international team.</li><li>Opportunities for professional growth and skill development in a rapidly evolving industry</li></ul>Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

We are seeking a Technical Support Consultant to join our growing European team. You will play pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our European customers, you'll address their enquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Director of Customer Support EMEAR, you'll have ample opportunities to contribute to our team's success.Responsibilities:Resolve customer queries and issues promptly, adhering to SLAs.Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.Manage complex customer accounts and understand their hardware and software setups.React quickly to major customer issues.Ensure system availability and functionality for customers.Analyse complex problems and propose solutions.Establish credibility with internal and external customers.Achieve proficiency in Centric 8 software installation and functionality.Skills:Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skillsExperience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.Qualifications:Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.What We Offer:Competitive salary and comprehensive benefits package.A dynamic and collaborative work environment within an international team.Opportunities for professional growth and skill development in a rapidly evolving industryCentric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Technical Support Consultant

Requirements

Responsibilities

FAQs

What are the main responsibilities of a Technical Support Consultant?

What skills are required for a Technical Support Consultant role?

What qualifications are necessary for a Technical Support Consultant position?

What does Centric Software offer to their Technical Support Consultants?

Centric Software

Mission & Purpose