FAQs
Do we support remote work?
Yes, this position is fully remote and allows you to work from home.
What is the pay range for this position?
The on-target earnings range is $16 - $20 per hour, which includes a base salary and incentives based on individual and company performance.
What qualifications are required for the Technical Support / Customer Service Representative role?
You need a high school diploma or GED, at least 1 year of customer service experience, and preferably some technical support experience.
Is there training provided for new employees?
Yes, we provide paid training and continuing support to help you succeed in your role.
What technology requirements are there for this position?
You need a desktop or laptop for testing, high-speed internet (no wireless/hotspots or satellite), and a smartphone. A work computer may be provided, but it's not guaranteed.
Are there opportunities for career advancement?
Yes, about 80% of our managers and leaders have been promoted from within, and we offer various learning and leadership development programs.
What types of benefits are offered?
Benefits include medical, dental, and vision insurance, paid time off, holidays, a Registered Retirement Savings Plan, and access to an Employee Assistance Program (EAP).
Is Concentrix committed to diversity and inclusion?
Yes, Concentrix actively supports diversity, equity, and inclusion initiatives within the workplace.
What is expected in terms of availability?
The role requires open availability to meet the needs of customers.
Are there any specific provinces where this position is available?
Currently, this position may be performed only in the following provinces: AB, BC, MB, NB, NL, NS, ON, PE, and SK.