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Technical Support / Customer Service Representative (Remote)

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Concentrix

11d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Calgary

AI generated summary

  • You must have 1+ year in customer service, a high school diploma, technical support experience preferred, strong problem-solving skills, and a quiet workspace with high-speed internet.
  • You will provide inbound support, resolve technical issues, document information, stay knowledgeable about products, and deliver excellent customer experiences with a positive attitude.

Requirements

  • Strong focus on building customer relationships
  • 1+ year of customer service experience
  • Technical support experience preferred
  • Open availability
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong problem-solving skills with the ability to ask probing questions to come to a resolution
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone

Responsibilities

  • Provide inbound customer support using a call flow guide
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Be an amazing problem-solver
  • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
  • Offer additional products and/or services
  • Deliver expert customer experiences…with a smile.

FAQs

Do we support remote work?

Yes, this position is fully remote and allows you to work from home.

What is the pay range for this position?

The on-target earnings range is $16 - $20 per hour, which includes a base salary and incentives based on individual and company performance.

What qualifications are required for the Technical Support / Customer Service Representative role?

You need a high school diploma or GED, at least 1 year of customer service experience, and preferably some technical support experience.

Is there training provided for new employees?

Yes, we provide paid training and continuing support to help you succeed in your role.

What technology requirements are there for this position?

You need a desktop or laptop for testing, high-speed internet (no wireless/hotspots or satellite), and a smartphone. A work computer may be provided, but it's not guaranteed.

Are there opportunities for career advancement?

Yes, about 80% of our managers and leaders have been promoted from within, and we offer various learning and leadership development programs.

What types of benefits are offered?

Benefits include medical, dental, and vision insurance, paid time off, holidays, a Registered Retirement Savings Plan, and access to an Employee Assistance Program (EAP).

Is Concentrix committed to diversity and inclusion?

Yes, Concentrix actively supports diversity, equity, and inclusion initiatives within the workplace.

What is expected in terms of availability?

The role requires open availability to meet the needs of customers.

Are there any specific provinces where this position is available?

Currently, this position may be performed only in the following provinces: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.