FAQs
What is the primary role of a Technical Support Engineer at Coralogix?
The primary role of a Technical Support Engineer at Coralogix is to serve as the single point of contact for customers regarding technical matters, ensuring customer satisfaction through end-to-end ownership of support cases, providing solutions, training, and advocating for customer needs within the company.
What qualifications are needed for this position?
Candidates are required to have a BA/BSc degree in Computer Science or equivalent experience, along with 5+ years of proven experience in customer-focused positions such as Technical Support Expert, Support Engineer, Customer Success Engineer, or Delivery Engineer.
Is experience with cloud platforms necessary for this role?
Yes, a background knowledge and hands-on practice in Cloud DevOps, specifically with AWS or equivalent experience with Azure and GCP, is necessary.
Do I need to be located in Europe for this job?
Yes, candidates are required to be located in Europe due to time zone alignment and regional market focus.
What tools or technologies should I be familiar with?
Candidates should have experience with observability tools such as Kibana, Grafana, Datadog, and should be knowledgeable in ELK (Elasticsearch/Logstash/Kibana). Experience with Regular Expressions, Lucene, PromQL, and Kubernetes is also highly advantageous.
What kind of companies should candidates have experience with?
Experience in SaaS B2B software companies is considered an advantage for this role.
What is the company culture like at Coralogix?
Coralogix fosters a culture of innovation and continuous learning, seeking candidates who are hungry, humble, and smart, and who thrive in dynamic environments.
Are there any scripting skills required for this role?
Yes, scripting skills in one of the following languages: Python, Perl, or Ruby are considered an advantage for candidates applying for this position.
How important is customer-facing experience for this job?
Excellent customer-facing skills are essential, as the role requires engaging with customers and ensuring their satisfaction with the Coralogix Platform.
Is there an opportunity for professional development in this role?
Yes, the role encourages candidates to learn new skills and technologies as part of the continuous innovation and learning culture at Coralogix.