Logo of Huzzle

Home

Matches

Explore

Manage

Technical Support Engineer

image

Microsoft

14d ago

  • Job
    Full-time
    Mid, Senior & Expert Level
  • Customer Relations
    IT & Cybersecurity
  • Reading

AI generated summary

  • You need a Bachelor's in IT or related field, experience in technical support, knowledge of Cloud PC, AVD, RDS plus fluent English. Must pass Microsoft Cloud Background Check.
  • You will troubleshoot and resolve complex technical issues, mentor peers, enhance your skills, and collaborate with teams to improve products and processes through feedback and automation.

Requirements

  • Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND experience in technical support, technical consulting, or information technology
  • OR extensive experience in technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience
  • Possessing knowledge in Cloud PC, AVD, RDS will be a plus.
  • English Language: fluent in reading, writing and speaking.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

FAQs

What is the primary mission of the Customer Experience & Success organization at Microsoft?

The primary mission is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services.

What role does the Customer Service & Support (CSS) organization play within CE&S?

The CSS organization builds trust and confidence by delivering a seamless support experience, helping customers resolve their issues quickly and securely.

What are the main responsibilities of a Senior Technical Support Engineer?

The main responsibilities include owning, investigating, and solving complex customer technical issues, leading readiness programs, providing technical coaching, and engaging with engineering teams for product improvements.

What qualifications are required for this position?

A Bachelor's degree in Computer Science, IT, or a related field, or extensive experience in technical support, technical consulting, or information technology is required. Knowledge in Cloud PC, AVD, and RDS is a plus.

Is proficiency in the English language required for this position?

Yes, fluency in reading, writing, and speaking English is required.

What security requirements must be met for this role?

Candidates must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

What types of issues will I be working to resolve as a Senior Technical Support Engineer?

You will be troubleshooting and solving complex technical issues for customers, offering guidance and collaboration to effectively resolve their problems.

Is there a focus on professional development in this role?

Yes, the role emphasizes deepening technical and professional proficiency through training, readiness, and mentoring others.

Are there any specific tools or practices I need to be familiar with?

Familiarity with troubleshooting tools and practices is important, as you will be leveraging them to resolve customer technical issues.

What is Microsoft's stance on equal opportunity employment?

Microsoft is an equal opportunity employer and considers all qualified applicants without regard to their protected characteristics as per applicable law.

image

Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.