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Technical Support Representative

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Komatsu

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Perth

AI generated summary

  • You must have a current HV Electrical Trade certificate, experience in a technical role, a driver's license, and the ability to analyze complex hydraulic, mechanical, and electrical issues.
  • You will lead electric drive truck support, troubleshoot GE systems, analyze machine data, assist in truck commissioning, aid continuous improvement, and report technical issues for resolution.

Requirements

  • Hold a recognized and current HV Electrical Trade certificate
  • Proven experience in a highly technical role
  • Current Driver's License
  • An understanding of maintenance targets including availability, reliability, parts management and component life cycle management
  • Ability to analyse/troubleshoot complicated hydraulic, mechanical and electrical technical problems and recommend solutions

Responsibilities

  • Act as the Technical Lead for all electric drive truck issues and information in the Western Region
  • Support branches and site representatives for trouble shooting / issue solving on the GE drive system to keep high system and machine availability
  • Collect, analyze and visualize Truck data machine condition data (Komtrax-Plus, GE, data logger) using ICT tool
  • Support new truck commissioning testing
  • Support Technical Manager for continuous improvement or any other projects
  • Provide reports and TSI submission to assist in factory resolution for any technical issues

FAQs

What is the job title for this position?

The job title is Technical Support Representative.

Where is the role located?

The role is located in Welshpool, WA, with regular travel to site.

What key responsibilities will I have in this role?

Key responsibilities include acting as the Technical Lead for electric drive truck issues, supporting branches in troubleshooting, analyzing machine condition data, supporting new truck commissioning testing, and providing reports for technical issue resolution.

What qualifications do I need to apply?

You need to hold a recognized and current HV Electrical Trade certificate, have proven experience in a highly technical role, and possess a current Driver's License.

Is there any support for families provided by Komatsu?

Yes, Komatsu offers a Families Policy, including 16 weeks of paid primary carer parental leave and 4 weeks of secondary carer leave, among other family-friendly benefits.

What type of benefits does Komatsu offer?

Komatsu offers benefits such as income protection insurance, career development opportunities, health discounts, travel discounts, yearly bonuses, and a referral program.

What kind of work culture does Komatsu promote?

Komatsu promotes an inclusive culture and a zero-harm workplace environment.

Do I need to have experience with hydraulic, mechanical, or electrical systems?

Yes, you should have the ability to analyze and troubleshoot complicated technical problems in hydraulic, mechanical, and electrical systems.

Is there a potential for a yearly bonus?

Yes, there is a potential to receive a yearly bonus based on performance.

How can I apply for this position?

You can apply for the position by hitting the "apply now" button.

Creating value together

Manufacturing & Electronics
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Creating value through manufacturing and technology innovation to empower a sustainable future where people, businesses, and our planet thrive together.