FAQs
What is the main responsibility of a Technical Support Tier 1 Specialist II at Tesla?
The main responsibility is to provide expert technical support for Tesla's Energy product lines, responding promptly and accurately to inquiries and ensuring a high level of customer satisfaction.
What kind of experience is preferred for candidates applying for this role?
Candidates with a background in electrical engineering, technical customer support, and experience in the energy industry are preferred.
What skills are essential for this position?
Strong technical skills, exceptional customer service abilities, and excellent written and verbal communication skills in English are essential for this position.
Are bi-lingual candidates favored for this role?
Yes, bi-lingual candidates, particularly those who speak Japanese, Mandarin, or Thai, are strongly preferred.
Is prior experience with CRM systems required?
Experience with CRM systems and the MS Office Suite is preferred.
Does this role involve collaboration with other teams?
Yes, the Specialist will collaborate with Sales, Operations, and Service teams to enhance the customer experience.
What should a candidate bring to this job besides technical expertise?
A candidate should also bring outstanding customer service skills, the ability to manage shifting priorities, and a willingness to assist and mentor team members.
Will the role require the ability to work flexible hours?
Yes, the Specialist must have the flexibility to work a shifted schedule as support demands increase.
What type of training or educational background is beneficial for this position?
A background in electrical engineering and knowledge of distributed generation or energy storage systems is beneficial for this position.
How important is it to establish positive working relationships in this role?
It is crucial, as the role requires the ability to establish and maintain positive, cooperative working relationships with customers and team members.