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Technical Training Solutions Manager Africa

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PPG

11d ago

  • Job
    Full-time
    Senior & Expert Level
  • Milan

AI generated summary

  • You need expert refinish knowledge, 5-10 years in technical roles, teamwork skills, fluency in French/English, and ability to travel 75-85% in Africa. Self-motivated with strong problem-solving skills.
  • You will implement training programs, support sales, conduct audits, resolve technical issues, and manage product claims while ensuring compliance with ethics and safety standards.

Requirements

  • Best-in-class Refinish Collision, CT & LIC technical knowledge and application experience
  • Best-in-class knowledge in refinish collision bodyshops and CT & LIC end users dynamics
  • Five to ten years business experience in refinish technical roles with good understanding of products, end-user requirements and PPG organization and strategy
  • Teamwork and communication skills of the highest order
  • Strong analytical and problem solving skills
  • Commercial approach
  • People management skills and ability to deal with customers at all levels
  • Capacity & availability to travel around Africa (especially Africa-French territories) around 75-85% of working time
  • Job holder is expected to be self-reliant and self-motivated achieving agreed objectives without a direct instruction on a day-to-day basis
  • Fluent French and English knowledge
  • The location can be Paris, Milano or Marseille

Responsibilities

  • Responsible for implementation of the Refinish technical service & training proposition for the Collision, CT, LIC & Sundries segments across the region.
  • Work in continuous contact with the African sales team and Automotive Refinish Director to review priorities and country needs.
  • Implement the training proposition for the Collision, CT, LIC & Sundries segments in the region, based upon PPG CEMTA technical & managerial training offer
  • Design and deliver annual training plans for importers and key customers in agreement with the regional sales and Automotive Refinish Director, adapting training programs and modules to fit specific customer needs.
  • Ensure all training sessions taking place at a PPG training center or at customer site are carried out in accordance with PPG’s and local EHS procedures
  • Maintain high quality & cleanliness standards in the PPG Marseille Training Center, ensuring the center is always ready for any customer training
  • Lead and support new wins conversion via bodyshops & process audit, colormatch, colour tools & application training on site
  • Through end users visits, continuously improve paint cycle via product portfolio review, colormatch and application process
  • Introduce new products in customer’s paint process and assess painters and end user technical skills
  • Audit bodyshop and propose corrective actions to improve productivity & quality, regular follow up on action log
  • Help customers to resolve technical issues either remotely or on site
  • Lead colour IT tools (PaintManager, Rapidmatch, Product APP, LINQ,…) in the regions, offering service to distributors, importers and end-users when required and maximising the use of digital tools and internet updates
  • Provide technical support to any Moonwalk installed in the region
  • Work with the region south Technical Manager and Marketing Operations Manager to trial and verify new products during the development phase
  • Train sales force, distributors and importers in new products launched
  • Introduce new product in end-users and bodyshops to maximise the success of any new project
  • Work coordinated with sales and Marketing Operations to implement product obsoletions and replacements minimising churn and maximising market participation
  • Manage all product claims through PPG’s CAIR system
  • Offer to customer a quick solution or alternative while the root cause investigation is ongoing
  • Follow-up all complaints until totally solved
  • In all instances observe PPG’s code of ethics, export compliance and anti-corruption policies

FAQs

What is the main responsibility of the Technical Training Solutions Manager Africa?

The main responsibility is the implementation of the Refinish technical service and training proposition across various segments in the region, including Collision, CT, LIC, and Sundries.

What kind of training does the Technical Training Solutions Manager provide?

The manager designs and delivers annual training plans for importers and key customers, ensuring the programs are adapted to meet specific customer needs based on PPG's technical and managerial training offerings.

What is the travel requirement for this position?

The job holder is expected to travel around Africa, particularly in French territories, approximately 75-85% of their working time.

What qualifications are required for the Technical Training Solutions Manager position?

Applicants should have best-in-class Refinish Collision, CT, and LIC technical knowledge and application experience, five to ten years of business experience in technical roles, and be fluent in both French and English.

Where could the location of this position be?

The location can be Paris, Milano, or Marseille.

What type of skills are emphasized for this role?

The role emphasizes teamwork and communication skills, strong analytical and problem-solving skills, a commercial approach, and effective people management skills.

How does PPG approach employee benefits?

PPG offers employee benefits programs designed to support health and well-being, with insurance coverages and benefits developed according to the applicable plans and governing documents.

What is the company's code of conduct for employees?

Employees are expected to observe PPG’s code of ethics, export compliance, and anti-corruption policies in all instances.

What kind of support does this position offer to customers?

The Technical Training Solutions Manager helps customers resolve technical issues, offers technical support for digital color tools, and provides solutions for product claims and complaints.

How does PPG approach diversity and inclusion in hiring?

PPG provides equal opportunity to all candidates and employees, embracing diversity and ensuring that all qualified applicants are considered without discrimination.

PPG

Manufacturing & Electronics
Industry
10,001+
Employees
1883
Founded Year

Mission & Purpose

PPG Industries, now known as PPG, is a global supplier of paints, coatings, and specialty materials. Their ultimate mission is to innovate and provide sustainable solutions that enhance and protect surfaces and improve the quality of life. PPG aims to be the world’s leading coatings company by consistently delivering high-quality products and services that meet customer needs while reducing environmental impact. Their purpose revolves around developing advanced technologies to address customer challenges, contributing positively to communities, and ensuring long-term value creation for stakeholders through responsible business practices.

Benefits

  • Pay-for-Performance

    We offer competitive base pay and bonus opportunities or incentive plans to ensure we are compensating fairly and rewarding high performance.​​​​​​​

  • Career growth & development

    We offer career advancement opportunities, including cross-function and cross-border assignments. The One PPG Mentoring Program can help accelerate employee personal and professional growth by pairing you with a Mentor or Mentee.

  • Work-life balance

    Some positions qualify for the Flexible Work Arrangements that may include flexible work time, compressed work week, part-time, job-sharing, and voluntary reduced time.

  • Financial Wellness

    PPG has teamed up with several global providers to offer a broad array of financial wellness tools for employees to access, at no cost, on topics like budgeting, debt management and more.

  • Mental health and emotional wellness

    PPG has a variety of Employee Assistance Programs throughout the world. Each program provides employees and their household members with access to confidential resources (counseling and referrals) designed to help with anxiety or depression, work-related stress, family or relationship concerns, childcare and eldercare assistance, financial or legal issues (loans, mortgages, debt), parenting concerns, and substance abuse.

  • Physical wellness

    ​​​​​​​​​​​​​​At PPG, we want you to feel healthy, engaged and supported at work. We continuously provide challenges that you can complete at home or alongside your colleagues - all focused around fitness, improving nutrition, increasing productivity, and providing a better work-life balance. ​​​​​