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Technician (f/m/d)

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Digital Realty

19d ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Germany, +15
    Remote

AI generated summary

  • You need a vocational qualification in a technical field, 3+ years' experience in a technical/electrical environment, skills in fiber installations and customer communication, and fluency in German and English.
  • You will provide 24/7 technical support, handle client requests, manage Cross Connects, assist in equipment migrations, perform maintenance tasks, and report requests in the internal system.

Requirements

  • Vocational qualification in a technical field or local equivalent education (IT Technician, IT System Administrator)
  • Minimum 3 years of experience in a technical or electrical environment
  • Skilled in optical fiber installations, wiring networks, electrical wiring, network configurations
  • Skilled in customer communication and handling customer requests / complaints
  • Skilled in service-oriented: software, tasks handling and administration
  • Fluent in German and advanced level in English

Responsibilities

  • Works in a shift pattern, provides technical customer support through technical interventions requested by the client 24x7
  • Receives and handles client requests received from the service planning department and the ECSC department
  • Sets up and deinstalls Cross Connects through cabling, installation, documentation and testing
  • Remote Hands (Hands & Eyes) support which includes:
  • Customer equipment migration through labeling, installations, documentation and testing
  • Emergency maintenance of customer infrastructure (reboot, reset, handle connectivity issues)
  • Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
  • Professional maintenance support (e.g. complex repairs, full equipment installation and configuration)
  • Makes sure that the client and the ECSC are informed about the work progress and the delivery of any value added service
  • Follows up on customer termination requests and questions
  • Customer request Reporting and administration in the internal system

FAQs

What is the primary responsibility of a Technician in this role?

The primary responsibility of a Technician is to handle customer requests for remote hands services and the installation/de-installation of cross connects to ensure that customers can run their infrastructure without interruptions.

What are the working hours for this position?

The Technician works in a shift pattern and provides technical customer support through technical interventions requested by clients 24x7.

What type of qualifications are required for this position?

A vocational qualification in a technical field or local equivalent education (such as IT Technician or IT System Administrator) is required.

How many years of experience are needed for this role?

A minimum of 3 years of experience in a technical or electrical environment is required.

What skills are essential for this Technician role?

Essential skills include optical fiber installations, wiring networks, electrical wiring, network configurations, and strong customer communication abilities.

Is fluency in any specific languages required for this job?

Yes, fluency in German and an advanced level of English are required for this role.

What type of maintenance support will the Technician provide?

The Technician will provide various levels of maintenance support, including emergency maintenance, special maintenance requests, and professional maintenance for complex repairs and equipment installation.

How does the Technician communicate with clients about work progress?

The Technician ensures that both the client and the ECSC are informed about work progress and the delivery of any value-added services.

What opportunities for growth does Digital Realty offer?

Digital Realty offers plenty of development opportunities for employees to build a rewarding and successful career within the company.

What kind of work environment can be expected at Digital Realty?

Digital Realty provides a supportive and inclusive environment where employees can bring their whole selves to work and collaborate with colleagues from different business areas.

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Digital Realty

Technology
Industry
1001-5000
Employees

Mission & Purpose

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data "meeting place". Digital Realty enables its customers with the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 27 countries on six continents.