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Technology Support I

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JP Morgan Chase & Co.

6d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Toronto

AI generated summary

  • You need creative problem-solving skills, technical knowledge in incident management, proficiency in MS Office and security, good knowledge of OS, and strong collaboration and analytical abilities.
  • You will solve technical issues, build customer relationships, provide production support, and innovate solutions while ensuring security and excellence in technology operations.

Requirements

  • Creative thinking to deliver solutions through continuous improvement
  • Ability to identify problems and clearly communicate strategic solutions to clients
  • Working knowledge of Incident Management, technical problem resolution, and operations systems
  • Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
  • Strong initiative and desire to learn
  • Ability to effectively collaborate with team members and clients to achieve common goals
  • Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
  • Strong analytical and problem resolution skills

Responsibilities

  • What if you could make an impact on a global business daily, while learning Technology Operations from the best in the business? When you join our team, you'll put your creative problem solving into action, delivering solutions that shape the future of global business. You'll work directly with clients to build strong customer relationships and problem-solve technical issues to make businesses more productive. Alongside a motivated team of fellow analysts, supervisors, and stakeholders, you'll develop innovative solutions to troubleshoot and resolve issues while accurately diagnosing problems and providing effective production support. Finally, your strong technology background will ensure that the security and standards of our commitment to excellence are met. And because professional development is a key component of our culture, you'll receive coaching, mentoring — and a host of other development opportunities — alongside your invaluable on-the-job experience.

FAQs

What is the primary focus of the Technology Support I role?

The primary focus of the Technology Support I role is to problem-solve technical issues, deliver solutions that improve productivity, and build strong customer relationships while working with a motivated team.

What qualifications are needed for the Technology Support I position?

The position requires a working knowledge of Incident Management, technical problem resolution, and operations systems, along with proficiency in Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, and security.

What skills are emphasized for this role?

Creative thinking, analytical and problem resolution skills, strong initiative, effective collaboration, and good knowledge of Windows/MAC OS for root cause analysis are emphasized for this role.

Is professional development offered in this position?

Yes, professional development is a key component of our culture, providing coaching, mentoring, and various opportunities to enhance skills and knowledge.

What types of clients will I work with in this role?

You will work directly with a diverse range of clients, including prominent corporations, governments, wealthy individuals, and institutional investors.

Is there an emphasis on diversity and inclusion within the company?

Yes, J.P. Morgan places a high value on diversity and inclusion, ensuring that all individuals are respected and valued, regardless of protected attributes.

What is expected in terms of teamwork for this position?

You are expected to effectively collaborate with team members and clients to achieve common goals, fostering a cooperative working environment.

Are there specific technical tools or software I should be familiar with before applying?

Yes, familiarity with Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, and security protocols would be beneficial for this role.

Are there opportunities for advancement within the Technology Support team?

Yes, there are opportunities for advancement as you gain experience and develop your skills within the Technology Support team.

Will I receive any recognition for my contributions in this role?

Yes, contributions towards problem-solving and enhancing productivity are recognized as they play an important part in the overall success of the team and the company.

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JP Morgan Chase & Co.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.