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Technology Support Rep I

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HNTB

3mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • IT & Cybersecurity
  • New York City

Requirements

  • Associate's or technical degree in Computer Science, Information Technology, Engineering, or related degree, or
  • In lieu of degree, 2 years of experience in technical support or relevant experience
  • What You'll Bring:
  • Demonstrates a basic understanding of desktop technology. Seeks opportunities to further develop knowledge of the hardware and equipment used throughout the firm, with the goal of being able to answer technical questions and effectively assist in basic IT network and computer set up.
  • Resolves basic level technology tickets escalated by Service Desk team through hands on and over the phone support.
  • Effective verbal, written communication and problem-solving skills.
  • Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels.
  • Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities.
  • Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously.
  • What We Prefer:
  • Bachelor's degree in Computer Science, Information Technology or related degree

Responsibilities

  • Responsible for providing prompt, friendly, customer-focused support to a designated office.
  • Logs all service desk calls, email requests, and in personal requests into the IT Service Management System. Responsible for updating service ticket information.
  • Diagnoses and resolves basic to intermediate hardware, software and network issues. Redirects or escalates incidents and service requests as needed.
  • Supports local office moves by physically moving and setting up the equipment. Follows IT standard practices and procedures for moves and workstation transfers.
  • Assists with day-to-day technology administration, procurement, lease replacement, and asset management.
  • Identifies and documents lease buyouts or casualty loss accurately and on time.
  • Submits technology orders to ensure local offices have the technology needed to do perform work.
  • Performs hardware imaging and equipment deployments.
  • Identifies and reclaims unused hardware and software to help organization manage assets more effectively, improving compliance and minimizing costs.
  • Performs other duties as assigned.

FAQs

What are the main responsibilities of a Technology Support Rep I at HNTB?

The main responsibilities include minimizing business downtime caused by technical problems, prioritizing incoming requests, documenting details in the support ticketing system, performing software installs, hardware imaging and support, basic network troubleshooting, and user account management.

HNTB

HNTB Corporation is an employee-owned infrastructure firm serving public and private owners and contractors.

Engineering & Construction
Industry
5001-10,000
Employees
1914
Founded Year

Mission & Purpose

HNTB is an employee-owned infrastructure solutions firm dedicated to improving mobility and creating better futures for communities. They specialise in delivering innovative transportation systems and infrastructure solutions that connect people and expand opportunities. With over a century of service, HNTB collaborates closely with clients to provide planning, design, program management, and construction management services, ensuring safe, reliable, and efficient transportation options. Their approach focuses on addressing complex technical, financial, and operational challenges through innovation and partnership.