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Tele Caller-Business Loans-Sales

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Banking & Finance
  • Mumbai

AI generated summary

  • You must have 6 yrs banking experience (3-4 yrs in Retail Liabilities), sales skills, MBA/CA/CAIB, leadership abilities, financial knowledge, and collaboration for customer satisfaction.
  • You will enhance deposit pools, establish service standards, cross-sell products, ensure compliance, manage branch productivity, and oversee P&L for break-even operations.

Requirements

  • • Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities
  • • Must have had Sales experience and exposure, preferably of Liabilities products
  • • Qualifications- MBA / CA/ CAIB
  • • Good Leadership skills (though more tactical than strategic)
  • • Thinker: Doer – 40:60
  • • In-depth understanding of financial instruments, markets and macro micro economic processes
  • • Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT”
  • • Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Responsibilities

  • Enhancement of Deposit pool from Customers
  • Establishing standards and delivery of service
  • Sale of non-deposit products. Cross selling targets progressively
  • Sale of MF and Insurance products
  • Fee Income
  • Branch Administration
  • Regulatory Compliance
  • Manage productivity and overall morale of branch team members
  • Overall responsible for break-even and P&L of branch

FAQs

What is the job role for this position?

The job role is Tele Marketing Executive focused on Business Loans.

What are the primary responsibilities of this role?

Primary responsibilities include enhancing the deposit pool from customers, selling non-deposit products, cross-selling targets, managing branch administration, ensuring regulatory compliance, and overseeing the overall morale and productivity of branch team members.

What qualifications are required for this position?

Candidates are required to have an MBA, CA, or CAIB qualifications, along with a total of 6 years of banking experience, including 3-4 years in Retail Liabilities.

What skills are necessary for success in this role?

Essential skills include good leadership, a strong understanding of financial instruments and markets, and the ability to ensure customer satisfaction throughout the service cycle.

Is sales experience required for this job?

Yes, candidates must have sales experience and exposure, preferably with liabilities products.

What does this role have to do with P&L management?

The role is overall responsible for the break-even and P&L of the branch, which includes managing income from sales and ensuring profitability.

Will there be opportunities for cross-selling products?

Yes, there will be opportunities for cross-selling various products, including mutual funds and insurance.

What is the expected ratio for strategic and tactical thinking in this role?

The expected thinking ratio is 40% strategic and 60% tactical.

Will the tele caller be involved in product development?

Yes, the tele caller will liaise with the product management team, marketing, and other verticals for new product development and service enhancements.

Is prior experience in the banking sector necessary?

Yes, a minimum of 6 years of overall banking experience is necessary, with a focus on retail liabilities.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.