FAQs
What is the main purpose of the Telemarketing Agent role?
The main purpose of this role is to sell RCS Products to existing and prospective customers, ensuring that targets and standards are consistently achieved.
What are the key responsibilities of a Telemarketing Agent?
Key responsibilities include engaging with new and existing customers, conducting outbound calls, identifying customer needs, informing customers about products, resolving queries, concluding agreements, meeting sales and QA targets, and assisting with ad-hoc tasks from the Team Leader.
What are the required qualifications for the Telemarketing Agent position?
Candidates must have a Grade 12/Matric, 6 to 12 months of Telemarketing Sales experience, and 1 year of RCS call center experience, along with knowledge of MS Office (Excel, Word).
Are flexible shifts required for this position?
Yes, the successful candidates will be required to work flexible shifts in line with Telemarketing operational hours from Monday to Sunday.
What skills are important for this role?
Important skills include excellent communication (both written and verbal), planning and organizing, critical thinking with strong attention to detail, ability to work well under pressure, and being an excellent team player.
Is prior experience in telemarketing necessary?
Yes, 6 to 12 months of Telemarketing Sales experience is required for this position.
What is the sales target for Telemarketing Agents?
Telemarketing Agents must meet set sales and QA targets as part of their responsibilities.
Will the Telemarketing Agent be involved in customer service?
Yes, Telemarketing Agents are responsible for resolving customer and product-related queries as part of their role.
Can I apply if I don’t have experience in RCS call centers?
No, a year of RCS call center experience is essential for applying for this position.
Is the telemarketing operation open on weekends?
Yes, the telemarketing operation is open from Monday to Sunday, and candidates will need to work flexible shifts accordingly.