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Telemarketing Agent

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

AI generated summary

  • You need Grade 12, 6-12 months telemarketing sales experience, 1 year RCS call center experience, MS Office knowledge, and availability to work shifts, including weekends.
  • You will engage with RCS customers through outbound calls, assess needs, explain products, resolve queries, finalize agreements, meet sales targets, and assist with team projects.

Requirements

  • Grade 12/Matric
  • 6 to 12 months Telemarketing Sales experience
  • 1 year RCS call centre experience - essential
  • Knowledge of MS Office (Excel, Word)
  • The successful candidate will be required to work shifts in line with the Telemarketing operational hours from Monday to Sundays

Responsibilities

  • Engaging with new and existing RCS customers
  • Conducting outbound calls to existing and new potential customers
  • Identifying the customers’ needs
  • Informing customer of the product and the process required to apply for the relevant RCS product
  • Resolving any customer and product related queries
  • Concluding the pre-agreement and actual agreement
  • Meeting set Sales and QA targets
  • Assisting with ad-hoc tasks and projects given by Team Leader

FAQs

What is the main purpose of the Telemarketing Agent role?

The main purpose of this role is to sell RCS Products to existing and prospective customers, ensuring that targets and standards are consistently achieved.

What are the key responsibilities of a Telemarketing Agent?

Key responsibilities include engaging with new and existing customers, conducting outbound calls, identifying customer needs, informing customers about products, resolving queries, concluding agreements, meeting sales and QA targets, and assisting with ad-hoc tasks from the Team Leader.

What are the required qualifications for the Telemarketing Agent position?

Candidates must have a Grade 12/Matric, 6 to 12 months of Telemarketing Sales experience, and 1 year of RCS call center experience, along with knowledge of MS Office (Excel, Word).

Are flexible shifts required for this position?

Yes, the successful candidates will be required to work flexible shifts in line with Telemarketing operational hours from Monday to Sunday.

What skills are important for this role?

Important skills include excellent communication (both written and verbal), planning and organizing, critical thinking with strong attention to detail, ability to work well under pressure, and being an excellent team player.

Is prior experience in telemarketing necessary?

Yes, 6 to 12 months of Telemarketing Sales experience is required for this position.

What is the sales target for Telemarketing Agents?

Telemarketing Agents must meet set sales and QA targets as part of their responsibilities.

Will the Telemarketing Agent be involved in customer service?

Yes, Telemarketing Agents are responsible for resolving customer and product-related queries as part of their role.

Can I apply if I don’t have experience in RCS call centers?

No, a year of RCS call center experience is essential for applying for this position.

Is the telemarketing operation open on weekends?

Yes, the telemarketing operation is open from Monday to Sunday, and candidates will need to work flexible shifts accordingly.

The bank for a changing world

Finance
Industry
10,001+
Employees
1848
Founded Year

Mission & Purpose

more than 190,000 employees, including more than 145,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions: ⚆ Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions; ⚆ Corporate & Institutional Banking, which is focused on corporate and institutional clients. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.