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Telstra Retail: Full Time Customer Service & Sales Consultant KNOX

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Telstra

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
  • Quick Apply
    12d left

AI generated summary

  • You must build connections with customers, create tailored solutions, exceed sales targets, thrive in a fast-paced retail environment, and have experience in customer-facing roles.
  • You will showcase your skills daily, stay updated on the latest tech, and provide consultative support and sales solutions to customers.

Requirements

  • You're able to easily build a connection with a variety of new and existing customers
  • You can quickly develop customised solutions for customers
  • You’ve got a drive to reach (and exceed) sales targets and KPIs
  • You’re hungry to learn and grow within the role (and beyond)
  • You have experience in a customer-facing role
  • You love being in a fast-paced, busy retail environment, where you can spin plates, while still providing excellent customer service
  • Experience in a customer-facing role

Responsibilities

  • As a Telstra Retail Consultant, every day is an opportunity to showcase your X-factor.
  • To ensure you’re at the top of your game, you'll be continually trained up on all the latest cutting-edge tech and gadgets.
  • Your knowledge, progressive sales approach and consultative service superpowers will help you to support and provide solutions for our customers.

FAQs

What is the employment type for this position?

The employment type for this position is permanent.

When is the closing date for applications?

The closing date for applications is 26 February 2025 at 11:59 PM.

What are the main responsibilities of a Retail Sales Consultant at Telstra?

As a Retail Sales Consultant, your main responsibilities include providing exceptional customer service, assisting customers in identifying their needs, and offering solutions to enhance their telecommunications experience.

What kind of training will I receive when I join Telstra?

You will receive continuous training from management to enhance your skills, keep you updated on the latest technology, and help you grow within the role.

Are there any performance-related commissions?

Yes, there is a team performance-related commission, with your first two months guaranteed while you are getting up to speed.

What kind of discounts do team members receive?

Team members receive 30% off Telstra services and exclusive discounts across 240 brands and partners.

Is prior experience in customer service required?

Yes, prior experience in a customer-facing role is required for this position.

What type of environment can I expect while working at Telstra?

You can expect a fast-paced, busy retail environment where you will need to multitask while still providing excellent customer service.

How does Telstra promote inclusivity in the workplace?

Telstra actively seeks individuals from various backgrounds, ethnicities, genders, and abilities, fostering a welcoming and inclusive community where everyone is respected, valued, and celebrated.

Will I need to participate in an assessment after applying?

Yes, after submitting your application, the next step is an assessment supported by their partner, HireVue. You will receive an email from them to proceed with the process.

Doing our best work, from anywhere.

Telecommunications
Industry
10,001+
Employees
1901
Founded Year

Mission & Purpose

We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe