Temporary Customer Advisor - Chiswick - 18 hours (no late nights)

JoJo Maman Bébé

Sep 17

Applications are closed

Job
Full-time
Entry, Junior, Mid & Senior Level
Customer Relations
Hospitality & Retail
London

Requirements

Previous retail, customer service and sales experience
Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
You’ll need a self-developing mentality and a curiosity to learn new products independently
We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs
You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard

Responsibilities

Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
Preparing Omni-Channel orders.
Liaising with customers in store or via the phone on Omni-Channel orders.
Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
Embracing new product knowledge or learning to increase sales opportunities.
Actively listening to our customers’ needs and working out what the best solution is for them.
Taking pride in keeping your store looking immaculate.
Be a brand ambassador, safeguarding our values and ethos.
Demonstrate honesty and respect in every interaction.
Foster collaboration and open, active listening.
Take ownership of all aspects of the role.

FAQs

What are the working hours for the Temporary Customer Advisor position?

The typical week would consist of 2 shifts of 5 hours and 2 shifts of 4 hours, with flexibility required in line with store requirements.

Is previous retail experience necessary for this role?

Yes, previous retail, customer service, and sales experience are preferred for this position.

What is the age requirement to apply for this position?

Applicants must be over the school leaver's age as per UK regulations.

Will I have the opportunity for training and development?

Yes, JoJo offers ongoing training and development opportunities to employees.

Are there any specific customer service tasks I will be responsible for?

Yes, as a Customer Advisor, you will assist customers with various needs, prepare Omni-Channel orders, and maintain excellent customer care.

Do employees receive any discounts on products?

Yes, employees receive a 40% discount on JoJo branded lines.

Is there a culture of recognition within the company?

Yes, JoJo has an employee recognition programme called Huggg to say thank you for your efforts.

Do I need to be flexible regarding working hours?

Yes, flexibility is required as most stores are open 7 days a week.

Are employee well-being and community engagement emphasized in the company culture?

Yes, JoJo prioritizes employee well-being and encourages volunteering days to support communities.

Is there a bonus scheme available for staff?

Yes, JoJo has a non-contractual bonus scheme to celebrate the company’s success.

JoJo Maman Bébé

Retail & Consumer Goods

Industry

201-500

Employees

1993

Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.