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Tesco Travel Money Manager

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Travelex

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You must be a passionate leader, great communicator, dedicated to customer service, and driven to succeed, making a positive impact and fostering strong team relationships.
  • You will manage a team, enhance customer experience, process foreign exchange transactions, and ensure compliance with regulatory standards while meeting performance goals.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco Travel Money.
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title is Tesco Travel Money Manager.

What is the working schedule for this job?

This job requires flexibility to work a variety of shifts between Monday to Sunday, totaling 30 hours per week.

What is the salary for this position?

The salary for this position is £21,216 per annum.

Are there any benefits included with this role?

Yes, employees receive a comprehensive voluntary benefits package, wellness programmes, employee discounts, flexible hours, 25 days holiday (pro-rata), opportunities for bonuses, and a pension plan.

What qualities are necessary for the role of Bureau Manager?

Candidates should have a passion for leading, be great communicators and motivators, understand the importance of excellent customer service, and have a desire to succeed.

What is the interview process for this position?

The interview process includes an application review and screening call, an online interview with a talent acquisition partner, a bureau visit, and a final offer if successful.

What type of environment will I be working in?

You will be working on-site in a Bureau situated within a Tesco retail store, assisting thousands of customers with foreign exchange services.

Is prior experience in foreign exchange required for this position?

While the job description does not specify a requirement for prior experience in foreign exchange, a passion for customer service and the ability to lead a team are essential.

How many holidays do employees receive?

Employees receive 25 days of holiday per year on a pro-rata basis, with the option to gain more days the longer they are with the company.

Does Travelex value diversity in its hiring process?

Yes, Travelex is an equal opportunity employer and values diversity, not discriminating based on race, religion, gender, sexual orientation, or other characteristics.

Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.