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Tesco Travel Money Manager

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Travelex

Nov 2

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Cambridge
  • Quick Apply

AI generated summary

  • You should be a passionate leader, an excellent communicator, focused on outstanding customer service, and driven to make a positive impact and achieve business goals.
  • You will manage a team, ensure excellent customer service, handle foreign exchange transactions, review feedback, and maintain compliance with regulations while achieving performance goals.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title for this position is Tesco Travel Money Manager, specifically a Bureau Manager at Tesco Travel Money.

What are the working hours for this position?

The position requires 37.5 hours of work per week.

What is the salary for this role?

The salary for this role is £26,520 per annum.

What type of shifts will I be expected to work?

You will need to be flexible and able to work a variety of shifts between Monday to Sunday, as you will receive a monthly or weekly rota.

Are there any benefits associated with this job?

Yes, there is a comprehensive voluntary benefits package, employee wellness programs, a wide range of employee discounts, flexible hours, 25 days of holiday (pro-rata), opportunities for bonuses, and a pension plan with Scottish Widows.

What type of experience is required for this position?

The ideal candidate should have a passion for leading teams, be a great communicator and motivator, provide excellent customer service, and have a desire to succeed.

What will my main responsibilities be?

Your main responsibilities will include managing a team of Travel Service Partners, reviewing customer feedback, engaging with customers to process transactions, and ensuring compliance with legal and regulatory standards.

What does the interview process consist of?

The interview process includes an initial screening call, an online interview with a Talent Acquisition Partner, a bureau visit, and a potential job offer.

Is there an onboarding process?

Yes, there is an onboarding process that includes clearing reference checks, supported by a dedicated team.

Does Travelex promote diversity in the workplace?

Yes, Travelex is an equal opportunity employer and values diversity, not discriminating based on race, religion, gender, or other statuses.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.