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Tesco Travel Money Manager

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Travelex

Nov 5

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Belfast
  • Quick Apply

AI generated summary

  • You should be a passionate leader, skilled communicator, customer-focused, and driven to deliver exceptional service and make a positive impact in every interaction.
  • You will manage a team, enhance customer service, process transactions, review feedback, achieve performance goals, ensure compliance, and implement operational improvements daily.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco Travel Money
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title is Bureau Manager – Tesco Newtownbreda.

What is the working schedule for this job?

The position offers 30 hours per week with a flexible schedule that includes a variety of shifts from Monday to Sunday.

What is the salary for the Bureau Manager role?

The salary is £21,216 per annum.

What are the main responsibilities of the Bureau Manager?

Responsibilities include managing a team of Travel Service Partners, ensuring excellent customer service, engaging with customers for foreign exchange transactions, and implementing best practices and compliance procedures.

What qualifications or traits are required for this position?

Candidates should have a passion for leading teams, strong communication and motivational skills, a focus on great customer service, and a desire to succeed.

What benefits does Travelex offer to its employees?

Benefits include a comprehensive voluntary benefits package, employee wellness programs, flexible hours, 25 days of holiday (pro-rata), opportunities for bonuses, and a pension plan with Scottish Widows.

What does the interview process entail?

The interview process includes an application review, an online interview with a Talent Acquisition Partner, a bureau visit to meet the Area Manager, and a final offer or detailed feedback if not successful.

Is prior experience in foreign exchange necessary for this position?

While the job description does not specify, having experience in customer service or management, particularly in a financial context, is likely beneficial.

Does Travelex have a commitment to diversity and inclusion?

Yes, Travelex is an equal opportunity employer and values diversity, stating that they do not discriminate based on various factors including race, gender, age, or disability status.

How do I apply for this position?

Interested applicants can take the first step to apply by clicking the apply button as detailed in the job description.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.

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