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Tesco Travel Money Manager

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Travelex

Nov 7

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Manchester
  • Quick Apply

AI generated summary

  • You should be a passionate leader, a great communicator, committed to excellent customer service, and driven to make a positive impact in your role.
  • You will manage a team to enhance customer service, oversee foreign exchange transactions, ensure compliance, review feedback, and meet performance goals efficiently.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title is Tesco Travel Money Manager.

What type of contract is offered for this position?

The position is offered as a Permanent/Part Time/Fixed Term Contract.

What is the weekly hours requirement for this role?

The role requires 37.5 hours per week.

What is the annual salary for this position?

The annual salary is £27,105.

What are the working patterns for this job?

The job requires flexibility with a variety of shifts available between Monday to Sunday, with staff receiving a monthly or weekly rota.

What benefits are offered to employees in this role?

Benefits include a comprehensive voluntary benefits package, employee wellness programmes, employee discounts, flexible hours, 25 days of holiday (pro-rata), opportunities for a monthly bonus, and a pension plan with Scottish Widows.

Is there a focus on employee wellness in this role?

Yes, there are employee wellness programmes that offer guidance on physical, mental, and financial wellbeing.

What is expected from the Bureau Manager in terms of team management?

The Bureau Manager is expected to manage a team of Travel Service Partners to ensure high levels of customer service and effective team performance.

What skills are necessary for candidates applying for this role?

Candidates should have strong leadership skills, great communication and motivation abilities, a commitment to excellent customer service, and a desire to succeed.

What does the interview process involve?

The interview process involves an initial screening call, an online interview with a numerical and accuracy test, a bureau visit to meet the Area Manager, and feedback whether successful or not.

What is the mission of Travelex?

The mission of Travelex is to simplify customers' access to international money, however and whenever they need it.

Does Travelex promote diversity in hiring?

Yes, Travelex is an equal opportunity employer and values diversity, not discriminating based on various factors like race, religion, or gender.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.