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Tesla Advisor, O'Connor

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Tesla

6d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Perth

AI generated summary

  • You need client service experience, strong communication skills, team mentality, a valid driver’s license, and availability for evenings, weekends, and holidays.
  • You will engage guests, educate customers, manage test drives, ensure vehicle readiness, provide top customer service, and guide clients through the purchase and delivery process.

Requirements

  • Client service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Ability to work evening hours, weekends and holidays in a retail environment
  • Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
  • Ability to obtain appropriate state licensing, where applicable

Responsibilities

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
  • Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
  • Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
  • Effectively present and sell and support the delivery and installation the entire Tesla eco-system
  • Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
  • Be the primary contact point for all customer interactions throughout their purchase experience
  • Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
  • Ensure vehicles readiness in preparation for the customers delivery appointment.
  • Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
  • Execute customer trade-ins and documents on delivery day
  • Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
  • Perform additional responsibilities as assigned to meet business needs

FAQs

What is the role of a Tesla Advisor at O'Connor?

The role of a Tesla Advisor at O'Connor involves delivering an educational, immersive experience to customers, engaging with prospective buyers, managing the sales pipeline, and ensuring a high level of customer service throughout the sales and delivery process.

What are the main responsibilities of a Tesla Advisor?

A Tesla Advisor is responsible for greeting customers, educating them about Tesla's products, scheduling test drives, supporting the sales and delivery process, conducting vehicle orientations, and ensuring vehicle readiness for delivery appointments.

What qualifications are required for the Tesla Advisor position?

Candidates should have client service experience, strong communication skills, a positive attitude towards sustainable energy, and a valid driver's license with a clean driving history.

Is prior knowledge of Tesla products necessary for this position?

Yes, candidates are expected to demonstrate mastery of all Tesla products and services, keeping up with EV industry trends and local incentives.

What qualities does Tesla look for in a Tesla Advisor?

Tesla seeks enthusiastic individuals who are team-oriented, reliable, detail-oriented, possess strong communication skills, and are passionate about changes in the transportation industry.

Will I need to work on weekends or holidays?

Yes, the position requires the ability to work evening hours, weekends, and holidays in a retail environment.

Is there an opportunity for growth within the Tesla Advisor role?

Yes, Tesla values teamwork and individual contributions, and there are opportunities for career advancement based on performance and contributions to the team.

What kind of training will I receive as a Tesla Advisor?

Tesla provides comprehensive training to ensure Advisors are well-equipped to educate customers about products and deliver exceptional client experiences.

Does Tesla offer accommodations for individuals with disabilities?

Yes, Tesla is committed to providing reasonable accommodations to individuals with disabilities throughout the interview process and employment.

How does Tesla promote diversity in the workplace?

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity, ensuring that all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, or other protected statuses.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.