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Tesla Support Advisor - Fluent Dutch & English Speaker (Part/Full Time)

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Tesla

11d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam

AI generated summary

  • You must be fluent in Dutch and English, digitally savvy, positive, have customer service experience, be a fast learner, a flexible team player, detail-oriented, and possess a valid driver's license (optional).
  • You will support customers by addressing inquiries, educating on products, resolving issues, coordinating with teams, managing records, and identifying sales opportunities for improved service.

Requirements

  • A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
  • Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
  • Positive, enthusiastic and passionate
  • Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
  • A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
  • A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
  • Keen to work with an astute attention to detail
  • In possession of a valid driver’s license is a plus
  • Fluency in Dutch and English.

Responsibilities

  • Represent: You will be a first line representative of our brand, mission and products
  • Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
  • Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
  • Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
  • Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
  • Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
  • Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way

FAQs

What are the main responsibilities of a Tesla Support Advisor?

The main responsibilities include supporting customers with guidance about Tesla products, addressing customer concerns via telephone and chat, evaluating and resolving inquiries, educating customers about Tesla’s innovative products, coordinating with various stakeholders, handling customer concerns professionally, maintaining accurate support records, and seeking continuous improvement in customer service.

What qualifications do I need to apply for this position?

Candidates should have experience in a customer service environment, fluency in Dutch and English, a genuine affection for Tesla's products and mission, strong digital skills, a positive attitude, ability to work in shifts, and keen attention to detail. Having a valid driver’s license is a plus.

Is prior knowledge of Tesla products necessary?

No, prior knowledge of Tesla products is not required. The company provides training to help you become knowledgeable and proficient in the products.

What is the working schedule for this role?

The working schedule is flexible, and the role supports part-time and full-time hours, with the expectation that employees will work in shifts.

What kind of experience is beneficial for this role?

Experience in customer-facing roles such as automotive, helpdesk, hospitality, roadside assistance, or emergency dispatch is beneficial for this role.

Will I need to use any specific tools?

Yes, you will use Customer Relationship Management software and other tools to keep accurate records of support cases and communications.

How does Tesla support customer service employees’ growth?

Tesla is committed to continuous improvement and offers a dedicated training team to upskill employees, ensuring they have the necessary tools to excel in their roles.

What qualities are Tesla looking for in a Support Advisor?

Tesla looks for positive and enthusiastic individuals, fast learners, flexible team players, multi-taskers, and those with keen attention to detail who are dedicated to providing excellent customer service.

Do I need to have a background in automotive technology?

No, a background in automotive technology is not required, but a basic understanding and interest in the electric vehicle industry would be beneficial.

Is Tesla an equal opportunity employer?

Yes, Tesla is an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to various protected factors.

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.