FAQs
What are the main responsibilities of a Tesla Support Advisor?
The main responsibilities include supporting customers with guidance about Tesla products, addressing customer concerns via telephone and chat, evaluating and resolving inquiries, educating customers about Tesla’s innovative products, coordinating with various stakeholders, handling customer concerns professionally, maintaining accurate support records, and seeking continuous improvement in customer service.
What qualifications do I need to apply for this position?
Candidates should have experience in a customer service environment, fluency in Dutch and English, a genuine affection for Tesla's products and mission, strong digital skills, a positive attitude, ability to work in shifts, and keen attention to detail. Having a valid driver’s license is a plus.
Is prior knowledge of Tesla products necessary?
No, prior knowledge of Tesla products is not required. The company provides training to help you become knowledgeable and proficient in the products.
What is the working schedule for this role?
The working schedule is flexible, and the role supports part-time and full-time hours, with the expectation that employees will work in shifts.
What kind of experience is beneficial for this role?
Experience in customer-facing roles such as automotive, helpdesk, hospitality, roadside assistance, or emergency dispatch is beneficial for this role.
Will I need to use any specific tools?
Yes, you will use Customer Relationship Management software and other tools to keep accurate records of support cases and communications.
How does Tesla support customer service employees’ growth?
Tesla is committed to continuous improvement and offers a dedicated training team to upskill employees, ensuring they have the necessary tools to excel in their roles.
What qualities are Tesla looking for in a Support Advisor?
Tesla looks for positive and enthusiastic individuals, fast learners, flexible team players, multi-taskers, and those with keen attention to detail who are dedicated to providing excellent customer service.
Do I need to have a background in automotive technology?
No, a background in automotive technology is not required, but a basic understanding and interest in the electric vehicle industry would be beneficial.
Is Tesla an equal opportunity employer?
Yes, Tesla is an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to various protected factors.