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Tesla Support Advisor - Hebrew Speaker (Part/Full Time)

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Tesla

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam

AI generated summary

  • You have a passion for Tesla, customer service experience, digital savvy, and fluency in Hebrew and English. You're a flexible, detail-oriented, fast learner who thrives in dynamic environments.
  • You will support customers via phone and chat, resolving inquiries, educating on products, coordinating with stakeholders, maintaining records, and identifying service opportunities for continuous improvement.

Requirements

  • A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
  • Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
  • Positive, enthusiastic and passionate
  • Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry)
  • A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
  • A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team
  • A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
  • Keen to work with an astute attention to detail
  • In possession of a valid driver’s license is a plus
  • Fluency in Hebrew and English.

Responsibilities

  • Represent: You will be a first line representative of our brand, mission and products
  • Support: By addressing customer concerns promptly via telephone and chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
  • Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
  • Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
  • Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
  • Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
  • Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
  • Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way

FAQs

What is the primary role of a Tesla Support Advisor?

The primary role of a Tesla Support Advisor is to guide existing and future customers, providing them with an exciting, memorable, and best-in-class experience while addressing their concerns about Tesla products.

What languages do I need to speak to apply for this position?

Fluency in both Hebrew and English is required for this position.

Is prior experience in customer service necessary for this role?

Yes, experience in a customer service environment or related roles, such as in the automotive, helpdesk, hospitality, or similar industries, is preferred.

What kind of training will be provided for new employees?

Tesla provides dedicated training to help new employees quickly upskill and become proficient in their roles.

Are there opportunities for part-time work in this position?

Yes, this position is available for both part-time and full-time employment.

Do I need a valid driver’s license to apply for this role?

Having a valid driver’s license is a plus but not a strict requirement for the position.

Will I be working individually or as part of a team?

You will be a flexible team player, collaborating closely with different kinds of people while supporting your team.

Is working in shifts required for this job?

Yes, the role requires the ability to work in shifts to accommodate team support needs.

How does Tesla ensure a diverse workplace?

Tesla is committed to diversity in the workplace and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, or any other factor protected by applicable laws.

What tools will I need to use in this job?

You will use Customer Relationship Management (CRM) software and other tools to accurately record support cases and communications.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.